R
Railway

✋|help

Lost all my 20$ credits out of no where

Llasse8/21/2023
So i just got an email saying my projects needs 3$ in credits, but suddenly when i check? my whole 20$ in credits are just gone? Please help
Solution:
Hi @lasse,
Your account now has $20 of credits. There was a failed $50 payment for additional credits that seemed to be causing an issue with Stripe and our credit reporting. I've reported the issue to our team and we will take a deeper look when we can. For now though, you should be good to go
Jump to solution
Llasse8/21/2023
n/a
BBrody8/21/2023
can you show us the invoice for the 20$ credit load?
Llasse8/21/2023
here
Llasse8/21/2023
havent used any of the money i have added
BBrody8/21/2023
perhaps the credits where used up with the monthly fee costs?
Llasse8/21/2023
i have used the 5$ free credits every month, but didnt want to take a any risks so i added credits
but noow they are gone
BBrody8/21/2023
railway has a 5$ a month subscription fee, are you saying you've had that waived?
can you show me a screenshot of what the hobby plan overview text says in the billing page in your account
Llasse8/21/2023
BBrody8/21/2023
unfortunately that's not what I asked for
Llasse8/21/2023
this?
Llasse8/21/2023
Llasse8/21/2023
or this
you see all the credits are gone
BBrody8/21/2023
can you click the show breakdown button and send another screenshot?
Llasse8/21/2023
yes
Llasse8/21/2023
Llasse8/21/2023
do you want to see the email i got
BBrody8/21/2023
and you've never used more than 5$ in credits?
in any of the past few months
Llasse8/21/2023
nope
Llasse8/21/2023
BBrody8/21/2023
okay this looks wrong to me now, I just had to be sure before I notify the team
Llasse8/21/2023
alr
this is the email i got
just dont make sense to me
DDuchess8/21/2023
Thread has been flagged to Railway team by @Brody.
BBrody8/21/2023
team will get you sorted when they are available
Llasse8/21/2023
Thank you!
BBrody8/21/2023
you do have 3 days grace btw
Llasse8/21/2023
alr
Solution
Jjr8/21/2023
Hi @lasse,
Your account now has $20 of credits. There was a failed $50 payment for additional credits that seemed to be causing an issue with Stripe and our credit reporting. I've reported the issue to our team and we will take a deeper look when we can. For now though, you should be good to go
Llasse8/22/2023
Thank you!
the 50$ was a mistake

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