V
VALORANTβ€’4mo ago
Brex66

crashing (critical error)

I keep getting a black screen with the critical error message and i have to always reset my pc how do i fix
78 Replies
Brex66
Brex66OPβ€’4mo ago
Help
momo
momoβ€’4mo ago
what is the erorr ?
Raayed
Raayedβ€’4mo ago
i have the same problem or i get error messages like error code-81 or error code 1067 and it also shuts down my pc even if im not on valorant
No description
momo
momoβ€’4mo ago
hmmm this might a rioter need to take a look when you get same erorr next time click on yes
Raayed
Raayedβ€’4mo ago
i do
momo
momoβ€’4mo ago
zip the folder and drop it here
Raayed
Raayedβ€’4mo ago
it says crash dump
momo
momoβ€’4mo ago
@junimo i think you need to check this
Raayed
Raayedβ€’4mo ago
its random so either my pc completely shuts down
momo
momoβ€’4mo ago
Yes creat the dump file and zip it and drop it here let them check it
Raayed
Raayedβ€’4mo ago
i get blue screened like this
momo
momoβ€’4mo ago
Yes
Raayed
Raayedβ€’4mo ago
No description
Raayed
Raayedβ€’4mo ago
or that happens
momo
momoβ€’4mo ago
just click yes and zip the file and drop it here Its bsod they will take look or contact riot support
Raayed
Raayedβ€’4mo ago
ok but its random so idk when il get it i went into localappdata and checked valorant crashes there are a couple i have no idea what they are also i completly reset my pc 2 days ago and it keeps happening
momo
momoβ€’4mo ago
yes when you get it next time creat the file and zip it and drop it here so a agent can check it or contact riot support on the website
Raayed
Raayedβ€’4mo ago
ok il send it here
momo
momoβ€’4mo ago
okay πŸ™‚
Raayed
Raayedβ€’4mo ago
il send everything that happens also but tysm
Raayed
Raayedβ€’4mo ago
No description
Brex66
Brex66OPβ€’4mo ago
Hi
Raayed
Raayedβ€’4mo ago
hey dude
Brex66
Brex66OPβ€’4mo ago
Yeah I get the same stuff as him Idk how to fix it and it’s making me mad
Raayed
Raayedβ€’4mo ago
i had to buy new ram cause i thought it was a ram problem😭😭
momo
momoβ€’4mo ago
Wait for dev to take look
Brex66
Brex66OPβ€’4mo ago
Here I got a crash file if u want it i cant send its too big
momo
momoβ€’4mo ago
Make your own post and put title crash and blue screen
Brex66
Brex66OPβ€’4mo ago
this is my post??
momo
momoβ€’4mo ago
🀦
Raayed
Raayedβ€’4mo ago
ye i just have the same things as him
momo
momoβ€’4mo ago
Then you have to make your own post
Raayed
Raayedβ€’4mo ago
ok
Brex66
Brex66OPβ€’4mo ago
i js made my own again
Raayed
Raayedβ€’4mo ago
i shallath maketh my own
momo
momoβ€’4mo ago
you can zip it . And send it here
Brex66
Brex66OPβ€’4mo ago
is junimo gonna help?
momo
momoβ€’4mo ago
yes when she have free time
Brex66
Brex66OPβ€’4mo ago
Oh okay
momo
momoβ€’4mo ago
Its no an official help here . But they do it for the love of the community and in thire free time So you gotta wait and delete your other post
Brex66
Brex66OPβ€’4mo ago
wait so delete crash and bluee screen? didnt u tell me to make
momo
momoβ€’4mo ago
when you got this erorr to creat dump file click yes zip the file and drop it here I thought its his post not yours
Brex66
Brex66OPβ€’4mo ago
No it’s mine
momo
momoβ€’4mo ago
Then you dont need another post
junimo
junimoβ€’4mo ago
If you have bsod dump you can upload to google drive and dm me the link
momo
momoβ€’4mo ago
🫑 upload to google drive
junimo
junimoβ€’4mo ago
If your machine just shuts down it might be due to old bios being incompatible with vanguard, try updating bios, if it doesn’t work then you might need to disable ethernet adapter and use onboard wifi to play
momo
momoβ€’4mo ago
Another guy got same problem
junimo
junimoβ€’4mo ago
@Brex66 can you upload your latest bsod dump? c:/windows/minidump
Brex66
Brex66OPβ€’4mo ago
Is it fine if I do when I wake up I just got off?
momo
momoβ€’4mo ago
it can take you a minute and she is around maybe later she dont have time yk
Brex66
Brex66OPβ€’4mo ago
hey @junimo where i find the crash dump?
Rachel
Rachelβ€’4mo ago
C drive / windows / minidump
Brex66
Brex66OPβ€’4mo ago
u sure? it says i dont got access to folder
Rachel
Rachelβ€’4mo ago
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Brex66
Brex66OPβ€’4mo ago
hey @junimo can i sewnd ya the thing?
junimo
junimoβ€’4mo ago
yeah dm is fine
Brex66
Brex66OPβ€’4mo ago
okay how do i zip it? sent it @junimo
Jidat
Jidatβ€’4mo ago
:val_CAUGHT:
Brex66
Brex66OPβ€’4mo ago
?
junimo
junimoβ€’4mo ago
@Brex66 you have 13/14th gen intel?
Brex66
Brex66OPβ€’4mo ago
yes why?
junimo
junimoβ€’4mo ago
your cpu is cooked unfortunately
Brex66
Brex66OPβ€’4mo ago
wym
junimo
junimoβ€’4mo ago
the crashes are only gonna get worse with time, you probably wanna rma it
Brex66
Brex66OPβ€’4mo ago
how
junimo
junimoβ€’4mo ago
13/14th gen intel have hardware design flaws a lot of them degrade rapidly
Brex66
Brex66OPβ€’4mo ago
i bought it prebuilt
junimo
junimoβ€’4mo ago
yeah doesn't matter, it's just how they are designed
Brex66
Brex66OPβ€’4mo ago
sooo i cant play any more valorant?
junimo
junimoβ€’4mo ago
you'd want to rma the cpu
Brex66
Brex66OPβ€’4mo ago
how? i dont know what a rma is
Brex66
Brex66OPβ€’4mo ago
can u check the crash dump is makes when it crashes? and js see if there are any other issues
junimo
junimoβ€’4mo ago
I checked, the crash pattern indicates hardware failure there's nothing else to do than replace it
Brex66
Brex66OPβ€’4mo ago
if i keep using it as is will it affect other games or no?
junimo
junimoβ€’4mo ago
eventually yeah
Brex66
Brex66OPβ€’4mo ago
bro what how tho

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