I don't get the media deletion message on my device after deleting in Immich.

This feature worked a few times, but now I can no longer delete media in the app and automatically delete it in the device's native gallery. iOS 26.0.1 iPhone 15 Pro Max
13 Replies
Immich
Immich2w ago
:wave: Hey @chicobrito., Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Alex Tran
Alex Tran2w ago
Did you use the Trash or Delete button?
chicobrito.
chicobrito.OP2w ago
I use the circled button that used to work for me to delete from both places. But not even the “delete from device” button is working now. I tap delete and nothing happens. Before, the iOS confirmation box would pop up asking if I wanted to delete the media from the device, and I would confirm and everything would be deleted.
No description
Alex Tran
Alex Tran2w ago
are you viewing this photo from the main timeline, what is the status of the backup icon, is it cloud only or cloud with a check mark?
chicobrito.
chicobrito.OP2w ago
In this video, I tap “delete from device” several times and nothing happens. When I tap the trash icon, it only deletes from the cloud and not from my device as well.
Alex Tran
Alex Tran2w ago
do you mind share the mobile app logs?
Alex Tran
Alex Tran2w ago
Ah this issue should be fixed in the latest patch 2.2.1, the app is being reviewed at the moment
chicobrito.
chicobrito.OP2w ago
I’m on version 2.2.1, and it’s only on iOS that I haven’t received the app update yet. I have an Android device where the delete function works normally for both cloud and local deletion.
No description
Alex Tran
Alex Tran2w ago
Yeah the app is being reviewed and should be out either tonight or tomorrow Let me know then if you are still running into issue
chicobrito.
chicobrito.OP2w ago
I rolled my server back to version 2.2.0, but I still don’t get the option to delete from the device 😔.
Alex Tran
Alex Tran2w ago
I meant it should be fixed in the version 2.2.1 of the mobile app It is related to the server 😅
chicobrito.
chicobrito.OP2w ago
My iOS app is on version 2.2.0, and the server is on 2.2.1. I hope this bug gets fixed in the iOS app version 2.2.1 🤩.

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