Immich•2y ago

Certain images not able to be viewed on web

Hellos, so sorry I hate to add another one and wish I had more time to look into it myself, but recently after updating from v1.82, on the web application, new photos don't seem to be viewable (both thumbnails and individual photos). However, when downloading the image shows that the file is actually there, only not viewable on the web interface. I have tried regenerating thumbnails and running all the jobs but does not seem to help. Unfortunately I'm a bit stretched on time lately and have been unable to dive deep so I'm also suspecting that it might be a misconfiguration? Anyone able to point me in the right direction? Thank you all for the hard work!

17 Replies

Alex Tran•2y ago

make sure your mount is mounted correctly. Then try to run thumbnail generation job for missing one Let me know if one of those two actions help solve the issue

ermagawdschwuarOP•2y ago

hey alex, to clarify, the mount you are referring to is the upload location environment variable right? update, i found a slight typo under the microservices volumes section of my docker-compose.yml, might be the cause? running the jobs again now. will update if it's all good thanks!

Alex Tran•2y ago

great!

ermagawdschwuarOP•2y ago

hey i still can't seem to get it working, and my microservices log seems to have some timeout issues. pasted one below. any clues?

[Nest] 7  - 11/17/2023, 2:35:50 PM   ERROR [JobService] Unable to run job handler (metadataExtraction/metadata-extraction): Error: timeout exceeded when trying to connect
[Nest] 7  - 11/17/2023, 2:35:50 PM   ERROR [JobService] Error: timeout exceeded when trying to connect
    at Timeout._onTimeout (/usr/src/app/node_modules/pg-pool/index.js:205:27)
    at listOnTimeout (node:internal/timers:573:17)
    at process.processTimers (node:internal/timers:514:7)
[Nest] 7  - 11/17/2023, 2:35:50 PM   ERROR [JobService] Object:
{
  "id": "14d8e2fd-eb48-4b9c-99a5-8ee549c57e26"
}

[Nest] 7  - 11/17/2023, 2:35:50 PM   ERROR [JobService] Unable to run job handler (metadataExtraction/metadata-extraction): Error: timeout exceeded when trying to connect
[Nest] 7  - 11/17/2023, 2:35:50 PM   ERROR [JobService] Error: timeout exceeded when trying to connect
    at Timeout._onTimeout (/usr/src/app/node_modules/pg-pool/index.js:205:27)
    at listOnTimeout (node:internal/timers:573:17)
    at process.processTimers (node:internal/timers:514:7)
[Nest] 7  - 11/17/2023, 2:35:50 PM   ERROR [JobService] Object:
{
  "id": "14d8e2fd-eb48-4b9c-99a5-8ee549c57e26"
}

Alex Tran•2y ago

Try to set the concurrency of the job to 1

ermagawdschwuarOP•2y ago

hmm after setting the concurrency it still seems to have similar errors? did i do something wrong?

Alex Tran•2y ago

i assume you are running through a very large import?

ermagawdschwuarOP•2y ago

i was trying to run all jobs again trying to see if it would help haha, but yes i do have a sizeable library

Alex Tran•2y ago

What are you running Immich on?

ermagawdschwuarOP•2y ago

ubuntu 22.04 VM on proxmox using docker compose, library is a mounted NAS drive through cifs

Alex Tran•2y ago

what is the spec of the server?

ermagawdschwuarOP•2y ago

it's an i7 11th gen intel NUC , i gave 16gbs ram for the vm

Alex Tran•2y ago

is the database and server running on an ssd?

ermagawdschwuarOP•2y ago

the db and server is, the library mounted is on a seagate ironwolf an update! i downed, pulled the latest 1.87, and upped again and ran missing jobs, starting to see most of the new images. still processing though. btw is there a recommended concurrency settings?

Alex Tran•2y ago

I would say the default You can tune it to for your system processing power

ermagawdschwuarOP•2y ago

alright, thank you for everything! really appreciate it 🙂

Alex Tran•2y ago

No problem!

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Certain images not able to be viewed on web

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