Immich•13mo ago

Uploading large video file on mobile keeps restarting

Hello, i recently got immich installed on my Ubuntu server 24.04, its working great, i installed it on my Android phone and it has been uploading photos no problem, but when it comes to videos, especially ones with a large file size, it keeps on restarting the upload, i keep on checking how long till its complete in the notification, it says 0.3GB/2.4B, but i turn off the screen and 5 minutes later it says 0.2GB/2.4GB, I have immich set to unrestricted in the battery section, and also unoptimized. My phone is a Vivo V30 Pro, and im not running any reverse proxy or anything, just local, and i made sure the version of both the server and mobile app is v1.121.0

I am currently trying to upload it manually via the foreground task, its been working so far

Immich•11/30/24, 10:27 PM

:wave: Hey @Adib,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•11/30/24, 10:27 PM

Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

AdibOP•11/30/24, 10:31 PM

docker-compose.yml3.25KB

env936B

AdibOP•11/30/24, 10:33 PM

for the log, do i need to include the whole thing?

Zeus•11/30/24, 10:56 PM

You need to keep the screen unlocked

AdibOP•11/30/24, 10:57 PM

is that the only way?

Zeus•11/30/24, 10:58 PM

Yes

Zeus•11/30/24, 10:58 PM

Mobile phones don’t let apps stay open for very long

AdibOP•11/30/24, 11:00 PM

even in the background?

Zeus•11/30/24, 11:01 PM

Yes

Zeus•11/30/24, 11:02 PM

Limits on process duration

AdibOP•11/30/24, 11:06 PM

hmm alright thank you

ZZeus You need to keep the screen unlocked

AdibOP•12/1/24, 4:43 AM

This one video keeps getting restarted even though i have the screen unlocked the whole time

message.txt15.56KB

IImmich ## Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest rel...

ImmichAPP•12/1/24, 6:59 AM

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

Zeus•12/1/24, 1:53 PM

What server URL are you using in the movie app?

AdibOP•12/1/24, 9:33 PM

Movie app?

AdibOP•12/1/24, 9:36 PM

If you meant immich app, it's 192.168.18.70:2283

AdibOP•12/1/24, 10:05 PM

(also if you could, please ping me when you're replying, thank you

)

AdibOP•12/2/24, 10:36 PM

anyone?

AdibOP•12/3/24, 6:18 AM

@Zeus sry for the ping

Mraedis•12/3/24, 7:07 AM

I think he meant mobile app

Mraedis•12/3/24, 7:08 AM

How long does it take for it to restart @Adib ?

MMraedis How long does it take for it to restart @Adib ?

AdibOP•12/3/24, 8:22 AM

its random, i cant really tell

AdibOP•12/3/24, 8:27 AM

but at least a few minutes

AdibOP•12/3/24, 8:36 AM

sometimes it gets stuck basically no progress at all for 30 mins

AdibOP•12/3/24, 8:39 AM

i just tried reuploading it, restarted the upload after about 3 mins

Mraedis•12/3/24, 8:39 AM

Did you check the logs inside the app itself?

AdibOP•12/3/24, 8:40 AM

ah, nope i forgot that existed

AdibOP•12/3/24, 8:41 AM

AdibOP•12/3/24, 8:49 AM

oh oops i missed the share button

Immich_logs_2024-12-03T15_47_48.46487751.04KB

Mraedis•12/3/24, 8:50 AM

Probably need to set it to verbose or something before it's useful, I'm afraid my expertise doesn't reach this far though

AdibOP•12/3/24, 9:03 AM

the app also sometimes randomly crashes

AdibOP•12/3/24, 9:04 AM

also there are no verbose on the log level, do i just set it to "Shout"?

AdibOP•12/3/24, 9:31 AM

ah wait no i have it the other way around

AdibOP•12/3/24, 9:32 AM

wait did i? i cant tell anymore

AdibOP•12/3/24, 9:53 AM

anyway, here is the new log

Immich_logs_2024-12-03T15_47_48.46487751.04KB

AdibOP•12/6/24, 2:57 PM

Okay I've got new data, it restarts the backup because the app keeps crashing, and so far I've tested it 2 times, and both of them crashed after a out 3 minutes

AdibOP•12/6/24, 2:58 PM

Doesn't matter if the app is in background or not

AdibOP•12/6/24, 2:58 PM

But I am using background upload

AdibOP•12/7/24, 1:10 AM

Only happens with background upload apparently

Zeus•12/7/24, 1:36 AM

Large videos will not work in the background.

Zeus•12/7/24, 1:36 AM

The OS won’t allow the app to run for long enough

AdibOP•12/7/24, 2:27 AM

is this something that android does? or specific android skins?

CrushedAsian255•12/7/24, 2:33 AM

Just let it run in the foreground

AdibOP•12/7/24, 5:22 AM

thats what im doing currently, but this is a bit of a hassle, especially when you need to use the phone at the same time and the upload is SLOW while the file size is up to 10GB

AdibOP•12/7/24, 5:24 AM

slow uploading is not an immich issue afaik, just a limitation of the server

Uploading large video file on mobile keeps restarting

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