Immich first load taking forever
I setup the dockers and everything required for Immich but when I try to access immich using a browser I'm stuck on the loading screen image. I tried checking the server log and nothing seemed out of the ordinary. I am running immich behind a reverse proxy as a subdirectory (mydomain.com/immich). I tried the mobile app but it needs me to give it a username/password and I assume you need to access it via the web interface first to set that up. Is there anything I should check to see why it is taking so long?
8 Replies
:wave: Hey @birdie,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.log file for the webserver docker image
#5?
oh I just realized I wasnt checking from my lan, let me retry
It also likely won't work as a sub directory, subdomain would be the way to go
I think that was the issue, my reverse proxy might be misconfigured
yeah thats what I suspect, wanted to get around making new certs
I'll try changing it to a subdomain and try again thanks
A subdirectory is not supported
yeah changing to a subdomain worked for me, thanks