Recovering Photos
First of all, I am horrible with Linux, all the commads...pretty much everything. Always stuck with windows.
Running Windows 11 Pro. i7 8700k, 128gb ram, amd radeon 580 (plans to upgrade this), 4x4tb hdd in raid 5.
So I know the 321 rule. I just havnt got that far yet. Just got Immich up and running, got photos on phones backed up, removed pictures from phones for more pictures, and then got an offer for new phones we couldnt resist. The timing couldnt have been worse.
Got immich up and running with help from DemonWarrior. Had a power outage during windows update. Killed updates, microsoft store, and docker desktop. So cannot access Windows updates, or windows store. I did try a refresh of the os, and the only thing is did was allow me to load the main page of windows store, but everything in there comes up as unable to connect, try again later. Updates still does not work. Uninstalled docker, ubuntu terminal, and restarted per DemonWarrior. Reinstalled docker desktop, and ubuntu through terminal. Cannot get Immich to run again. I have Error: No PostgreSQL database host has been specified in the 'DB_HOSTNAME' variable come up in docker desktop when I start it. Again, I am not good with commands or anything like that.
All i need to do is get access to my photos. Im not worried about anything else. I am holding out for HexOs. Will be backing my digital media up, and increasing storage before I do that. Just waiting for them to release 1.0, and remote access to stuff like jellyfin. I might go back to plex, but not sure.
3 Replies
:wave: Hey @ThePizzaNinja,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.I cant even figure out how to add checkmarks to the above...
Can you upload the docker-compose and .env file and show where those files are stored?