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Immich•5mo ago
Kesteve

Video date incorrectly shown from unrealistic Year 170164 but MP4 file's embedded date is 2016.

As shown in the screenshot, there are multiple videos shown from a unrealistic Year, take the first one as example, it's Year 170164. I downloaded the same file, and checked the embeded data, it's from 2016 and seems to be correct. Questions: - Is this a bug of Immich? Anyone seeing the same thing? I'm using v1.121.0. All my files are External Library which is read-only to Immich, not uploaded via Immich itself. - Any idea on how to fix this incorrect date problem? Is this date loaded from the file on-the-fly or storing in a local Immich database? šŸ‘€
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8 Replies
Immich
Immich•5mo ago
:wave: Hey @Kesteve, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
Kesteve
KesteveOP•5mo ago
I have extracted the mediainfo from the mp4 file, which looks correct to me.
Immich
Immich•5mo ago
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Kesteve
KesteveOP•5mo ago
Forgot to mention, I'm running Immich docker container on Synology DS920+.
bo0tzz
bo0tzz•5mo ago
What does exiftool output for that file?
Kesteve
KesteveOP•5mo ago
ahh... exiftool shows the problem Create Date : 170164:04:18 01:13:28 Modify Date : 2016:11:21 01:50:54 Media Create Date : 2016:11:21 01:50:54 Media Modify Date : 2016:11:21 01:50:54 @bo0tzz thank you for your help! btw, the file has Handler Description : IsoMedia File Produced by Google, 5-11-2011 This one should be a video I download from Google Photos. Hey @bo0tzz I just found this one: https://github.com/immich-app/immich/issues/3547 Looks like this is a common problem and in the issuee alextran1502 mentioned this should be fixed in Immich, if I'm still suffering the problem does it mean the bug is not completely fixed? What do you think?
Mraedis
Mraedis•5mo ago
How long have you been using immich @Kesteve ? Just wondering whether you have had this issue for a while or fresh In case it is for a while, try extracting metadata on all assets
Kesteve
KesteveOP•5mo ago
This is my first week using Immich, and v1.121.0 is the only version I have ever used.

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