80 Replies
We need more context for your request. Where does this message appear and when did it happen? Did you do anything before this happened?
know
it came just 30 minutes ago
local or cloud ?
I use cloud
before that, I was still using it normally
Don't hesitate to answer the other questions, the more context we have the easier it will be to understand where the error could come from.
yeah
I used it, and took a break, so when I came back and opened my laptop, connected Wifi again, and refreshing the website
and it said like that
I think, maybe it happens after a while Dokploy released new update
Yes it is it was updated a few hours ago and new features are available
Was your application made with a template? Can you specify what you used?
I deploy Wordpress
i use it for my business
with woocommerce
Is this happening when you log in or do you get this message directly?
From your image, I have the impression that it cannot connect to your user.
it happens when I F5
before that, I have been creating products
front or admin or two ?
admin
now this is one page
If I F5
it will be like the img i post above
Ah ok I understand better, thank you
Hopfully You can help me solve it soon, I am running ads, so the customers can't not visit the website if they click the link
Send me the logs from the database in dokploy, you go to your app>logs>select logs database
yes that's it show me this log
now, Do you me scree all the text in the box
yep please
Press F5 to make the problem appear and send a screen of your log
This is to see what happens in the logs during the problem
And what does the other log give?
I dont understand you, sorry
I wanted to have the other log "wordpress-1"
Maybe, to be easier, Can I send you my account of Dokploy
No, don't worry, it's better this way because if there are other people who see a problem they can participate in the solution.
That's good, there's enough information I think.
Here you clearly have a communication problem with the database, we see that all requests fail with a "500 (Internal Server Error)" code for two reasons:
- An overload of REST API requests by a third-party plugin (too many requests quickly)
- Either your tables are corrupted
In both cases these could be resolved, but several procedures are required
For the possible cause of the dokploy update, I don't think so because your database is not affected since it is in a container, that's the advantage of docker, everything is isolated. What is affected is the dokploy interface but not your apps. Here the problem is rather a problem of your configuration.
Do you have a third party cache extension for woocomerce?
I use some extension for woocomerce
plugin
It's what ?
Try disabling this third-party application and let me know if the problem occurs again.
Agora
oke, let's me do it
I did delete it
No, a simple deactivation would have been enough, but it doesn't matter.
so ?
Now I refresh it, and it also has the same problem
OK at least we removed one possibility. Now, do you have access to your server via FTP? to access the wp-config.php file
No, I can't
go env. config in your dokploy and send me info in message private.
Can you help me, how to go "env. config"
i have sent you in messege private
ok thanks, I received, ideally you should increase the limits in the root file "wp-config.php":
memory_limit: Increase to 512M.
max_execution_time: Set to 300.
upload_max_filesize: Increase to 128M.
post_max_size: Increase to 128M.
That's why I asked if you had access in SFTP port 22.
since I have never done wordpress under dokploy cloud, I don't really know how to do this, normally if you are at hetzner you can download filezilla put your IP and port 22 and point to the server to see the files but you must have permissions in your server
you can try
@Siumauricio need your help :
- Do you help him access and configure his "wp-config.php" file?
- Does the "deploy" and "rebuild" command erase this data ? I don't dare tell him because I'm not sure that it erases this data.
I remmember when I loged in wordpress before, i installed a plugin and increase the limits
I think that must be it, there are too many requests at once and therefore it does not have time to do the process, otherwise the data is corrupted. But I am limited to help you more. So I called someone else.
I just go hetzner
and they send me this notice
Yes, so that's it for me, too many requests from the API.
Thank you,
so now, i did deactive that API, It seems, can i visit my website tomorrow?
What do you mean by visiting your site tomorrow? You said it was already accessible.
Are you talking about your article creation admin?
now, i haven't visited my admin
it still happens
although hetzner noticed
You have to restart the app but I don't know if when you do a Deploy it erases the data, that's why I asked the creator the question above in order to avoid problems.
The creator in Latin America so we will have to wait for him to get up, he has different schedules
Unless there is someone who will answer you before.
For my part, I cannot go any further.
It's just an overload problem. and if after restarting your app it continues it means that it can't access your database so it's corrupted. it can be solved by a "table repair" on the db and other solutions.
Thank you very much
@Siumauricio Could you help me solve it?
@Xeglion almost 1 day don’t get any respond from Him. Do you think I should rebuild the app?
I don't really know what happened in your application, I am not an expert in all the templates even I have never used wordpress, I honestly don't know what happened can you share your docker compose file to see if I can help you?
Did you touched something on the template or it was a fresh creation?
I recently created a fresh template and it works fine
Or did you create a custom wordpress template?
Hello
I dìdn’t touch anything
if I rebuid
my dada is deleted right
@Siumauricio
please share the docker compose file
also just out of curiosity do you have another databases created?
no i dont
I just sent you in private messengers
@leggero Were you able to solve the problem?
Yes, thank you. I touch re-build button, and it worked
You see, that's what I told you but I didn't know if it erased the data.
Now we know that for the WordPress template, it keeps the data, can you confirm?
You mean the reason for that is template of theme?
I am considering a plugin. I think that app keeps the data
that it was necessary to do a simple rebuild
The fact is yesterday, it happned one more time
And you, are you going to rebuild again?
Yes
mmmhhh...
And it still works now
Have not that problem again
Yes, that's the main thing.
Btw, thank you very much
So we will have to wait
Yep sur
Normally I think you can mark as solved for your chat.