I
Immich•5mo ago
Toast

Can not connect to Immich

Since monday my Immich installation (on unraid) suddenly stopt working. Today I had time to check the logs and i found that my immich installation cant connect to the immich database. The logs say that the password authentication failed but since i set it up (8 month ago) i never changed anything on my database pw 
[Nest] 750  - 12/10/2024, 5:22:30 PM   ERROR [ExceptionHandler] password authentication failed for user "my-db-user"
error: password authentication failed for user "my-db-user"
    at Parser.parseErrorMessage (/app/immich/server/node_modules/pg-protocol/dist/parser.js:283:98)
    at Parser.handlePacket (/app/immich/server/node_modules/pg-protocol/dist/parser.js:122:29)
    at Parser.parse (/app/immich/server/node_modules/pg-protocol/dist/parser.js:35:38)
    at Socket.<anonymous> (/app/immich/server/node_modules/pg-protocol/dist/index.js:11:42)
    at Socket.emit (node:events:518:28)
    at addChunk (node:internal/streams/readable:561:12)
    at readableAddChunkPushByteMode (node:internal/streams/readable:512:3)
    at Readable.push (node:internal/streams/readable:392:5)
    at TCP.onStreamRead (node:internal/stream_base_commons:191:23)
[Nest] 750  - 12/10/2024, 5:22:30 PM   ERROR [ExceptionHandler] password authentication failed for user "my-db-user"
error: password authentication failed for user "my-db-user"
    at Parser.parseErrorMessage (/app/immich/server/node_modules/pg-protocol/dist/parser.js:283:98)
    at Parser.handlePacket (/app/immich/server/node_modules/pg-protocol/dist/parser.js:122:29)
    at Parser.parse (/app/immich/server/node_modules/pg-protocol/dist/parser.js:35:38)
    at Socket.<anonymous> (/app/immich/server/node_modules/pg-protocol/dist/index.js:11:42)
    at Socket.emit (node:events:518:28)
    at addChunk (node:internal/streams/readable:561:12)
    at readableAddChunkPushByteMode (node:internal/streams/readable:512:3)
    at Readable.push (node:internal/streams/readable:392:5)
    at TCP.onStreamRead (node:internal/stream_base_commons:191:23)
5 Replies
Immich
Immich•5mo ago
:wave: Hey @Toast, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Zeus
Zeus•5mo ago
You’ve redacted important stuff and not included any files We need full logs compose and env with un redacted password
Toast
ToastOP•5mo ago
Toast
ToastOP•5mo ago
i hope this helps
Zeus
Zeus•5mo ago
You should ask in #imagegenius-aio Certainly the password has changed in some way

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