Immich•5mo ago

ERROR 500

https://github.com/immich-app/immich/discussions/14625

19 Replies

Immich•5mo ago

:wave: Hey @Lonort, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

Daniel•5mo ago

Could you please provide the information the bot asked for, with proper code formatting

LonortOP•5mo ago

hello i did it on the github poste notice me if you need some things else . it work one time then i refresh the page and can't acces to immich ever again on web page

Daniel•5mo ago

We'd like to have it all here and in one place And using code formatting, the github discussion is quite frankly unreadable :/

LonortOP•5mo ago

YML

message.txt

LonortOP•5mo ago

.env

 # You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=./library
# The location where your database files are stored
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
# TZ=Etc/UTC

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=ydUR2WGjV2

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

 # You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=./library
# The location where your database files are stored
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
# TZ=Etc/UTC

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=ydUR2WGjV2

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

 last log 
immich_postgres,2024-12-14 18:23:53,stderr,initdb: warning: enabling 'trust' authentication for local connections
immich_postgres,2024-12-14 18:23:54,stdout,HINT: Future log output will appear in directory 'log'
immich_postgres,2024-12-14 18:24:02,stderr,LOG: redirecting log output to logging collector process
immich_redis,2024-12-14 18:23:42,stdout,WARNING: The TCP backlog setting of 511 cannot be enforced
immich_redis,2024-12-14 18:23:42,stdout,"Warning: no config file specified, using the default config"
immich_server,2024-12-14 18:25:32,stderr,Error: connect ETIMEDOUT
immich_server,2024-12-14 18:25:56,stderr,Error: connect ETIMEDOUT

 last log 
immich_postgres,2024-12-14 18:23:53,stderr,initdb: warning: enabling 'trust' authentication for local connections
immich_postgres,2024-12-14 18:23:54,stdout,HINT: Future log output will appear in directory 'log'
immich_postgres,2024-12-14 18:24:02,stderr,LOG: redirecting log output to logging collector process
immich_redis,2024-12-14 18:23:42,stdout,WARNING: The TCP backlog setting of 511 cannot be enforced
immich_redis,2024-12-14 18:23:42,stdout,"Warning: no config file specified, using the default config"
immich_server,2024-12-14 18:25:32,stderr,Error: connect ETIMEDOUT
immich_server,2024-12-14 18:25:56,stderr,Error: connect ETIMEDOUT

is it okay ? sorry i never send code on discord and don't use a lot gihub .

Daniel•5mo ago

That's perfect, thank you very much! Will have a look shortly :) Those logs are very incomplete We need a bunch more

LonortOP•5mo ago

LonortOP•5mo ago

that's all i got , if you need commande to extract more in ssh text me

Daniel•5mo ago

You're using docker compose?

LonortOP•5mo ago

Yes on synology container manager

Daniel•5mo ago

Then the bot message tells you how to get the logs

LonortOP•5mo ago

Okay i reinstalled it work with my firewall activate so things it come from that Error: Error: 500 at Object.it [as ok] (http://192.168.1.91:2283/_app/immutable/chunks/fetch-client.Dtb36UPF.js:1:7428) at async Promise.all (index 0) at async f (http://192.168.1.91:2283/_app/immutable/chunks/server-config.store.4fe2pUxb.js:1:530) at async o (http://192.168.1.91:2283/_app/immutable/chunks/server.D18rgE8G.js:1:189)

Daniel•5mo ago

Those are expect if your server does not work Please get the logs as the bot message describes

LonortOP•5mo ago

it seems to wok now i don't know why but i do reinstall from bottom , i will make search why on vpn it didn't work and why firewall cause this trouble

Gaming

Programming

ERROR 500

Did you find this page helpful?