immich go cant ping server
trying to transfer my google photos into immich from windows onto my truenas scale server. i am using the command .\immich-go -server=http:ip:port -key=apikey upload -create-albums -google-photos takeout-*.zip
and it is returning the error of ERROR | the ping API end point doesn't respond at this address: http://ip:port/server-info/ping | time="2024-12-11T05:56.16 AEDT"
thanks for any help
7 Replies
:wave: Hey @JAW,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Your version of immich go is too old. Please update
oh okay easy haha
on truenas i just download through the catalog and it says its up do date on that
how do i update out of the catalog?
Immich go? You def don’t update that from truenas
Go to immich go GitHub and get a newer version
oh okay sorry i missread
another dumb question but where do i launch the terminal from now that theres no .exe?
and do i use the same command as before?
These would be questions to review the immich go docs, and ask in #immich-go if you can’t find any answers after careful review
I don’t know what you mean by exe
nevermind got it working
thanks heaps sorry im stupid