Issue with Immich Starting
Hi!
I was working with Immich all going well until today, when I found that there were several thumbnails missing from recent photos. I looked it up and found that runing the "generate thumbnails" job would fix the issue, so I did. It seems that a while after running that job the docker instance crashed. I restarted it and after starting it up again, I found that it's not responsive and the logs keep looping. Attaching the logs for reference, any help is greatly appreciated!!
16 Replies
:wave: Hey @Davezone,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Can you please check for the postgres log files in your
DB_DATA_LOCATION folder?It looks like your database is corrupted
you should restore from backup
could you let me know how to do that? Is there a guide on that somewhere?
there should be daily database dumps in the backups/ folder, if you didn't setup your own
So I've followed the restore procedure, but I'm getting the follwing error after:
docker exec -it immich_postgres bash
cat "/dump.sql" \
| sed "s/SELECT pg_catalog.set_config('search_path', '', false);/SELECT pg_catalog.set_config('search_path', 'public, pg_catalog', true);/g" \
| psql --username=postgres
psql: error: connection to server on socket "/var/run/postgresql/.s.PGSQL.5432" failed: FATAL: the database system is starting up
sorry, my bad, first command ran wrong
okay so I tried with a fresh install and got this error:
here
Did you uncompress the GZIP?
I’m guessing not
You're right, I didn't. I'm an idiot
it worked perfectly, thanks so much for your help!!
While I'm here, I'm wondering if you could help me with the original issue I was having
I ran the thumbnail generate job, and it fixed the photos just fine
but when I go to "people" tab, I still come up with "Error loading image"
Great!
Nothing in the logs?
Did you rerun the face job?
I'm re-running it now, will let you know when it finishes!
Sorry to reply so late! The job ran overnight, and today it shows completed, but I still have the same issue
I rebooted the instace because I had a docker desktop update, and now this is the output
It does have an interesting line that says:
2024-12-19 09:22:53 immich_server | [Nest] 7 - 12/19/2024, 9:22:53 AM ERROR [Microservices:JobService] Unable to run job handler (thumbnailGeneration/generate-person-thumbnail): Error: Asset 45c5f689-ed3b-4053-b0f0-55b312a8f197 dimensions are unknown
2024-12-19 09:22:53 immich_server | [Nest] 7 - 12/19/2024, 9:22:53 AM ERROR [Microservices:JobService] Error: Asset 45c5f689-ed3b-4053-b0f0-55b312a8f197 dimensions are unknown