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Immich•5mo ago
MochaSteve

images not showing in web ui (docker volumes disk full)

Hi, i recently updated my immich server from 1.122 to 1.123, and now all my new photos (which i took after the server update) are displaying as 404 errors in the web ui. the mobile app is working fine. the console is spammed with errors. however the images are stored on the server somehow, and i can click the download button on an image and it works. except this issue, everything seems working as expected. mobile version shows no erros in the logs and is also on the latest version. the only thing i noticed in the mobile app is that the info tab of an image doesnt show the location and camera details on the new photos.
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21 Replies
Immich
Immich•5mo ago
:wave: Hey @MochaSteve, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
MochaSteve
MochaSteveOP•5mo ago
some relevant screenshots:
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Immich
Immich•5mo ago
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
MochaSteve
MochaSteveOP•5mo ago
found another issue: i can't upload media via the web ui, also. it certainly was able to previously.
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Mraedis
Mraedis•5mo ago
Is your filesystem not simply full? @MochaSteve
MochaSteve
MochaSteveOP•5mo ago
i dont think so (unless there are some write permission issues, but everything did work before the update)
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Mraedis
Mraedis•5mo ago
That's what your upload/library folder is yes, but the database and docker volumes are probably elsewhere in /var/lib which is on / which is 100% full Which is bad news regardless of immich 😛
Alex Tran
Alex Tran•5mo ago
A server log will give us more info
MochaSteve
MochaSteveOP•5mo ago
oh, how did you know? and how can i put the docker volumes on the external disk as well?
MochaSteve
MochaSteveOP•5mo ago
ohh ok, i think i can figure the docker volume location out myself. thanks! nevermind, how to do that? i'm scared ill delete some stuff and break configuration once i copy the stuff over. what should i do?
MochaSteve
MochaSteveOP•5mo ago
my postgres db is next to my library, it's just the docker volumes
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MochaSteve
MochaSteveOP•5mo ago
and after the volumes are moved, how to generate those entries of the images that were uploaded after the volumes got full, but were still uploaded to the library?
MochaSteve
MochaSteveOP•5mo ago
i think i managed copying my docker volumes folder to my external disk. but how to deal with this?
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MochaSteve
MochaSteveOP•5mo ago
is there a way of reparsing the images or something?
Daniel
Daniel•5mo ago
https://my.immich.app/admin/jobs-status re-run generate thumbnails for all
MochaSteve
MochaSteveOP•5mo ago
okay, gonna try that, thanks
MochaSteve
MochaSteveOP•5mo ago
but does that also fix the asset viewer?
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Daniel
Daniel•5mo ago
The asset viewer also shows a thumbnail, so yes (assuming you did your actual restore correctly)
MochaSteve
MochaSteveOP•5mo ago
Thanks, it worked!

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