Unable to Backup certain Assets
Hello , I’ve just setup my Immich server last night, to the latest version. But for some reason, 65 of my assets are not , send like video files and the app just tried to keep pressing them but no update in uploads. I’ve checked kogs and everything seems, rebooted the containers and still the same
12 Replies
:wave: Hey @Rock$tar,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Not using cloudflare or anything?
I am, using Cloudflare tunnel to internal network
Cloudflare has an inherent 100MB limit, you'll need to upload these from the LAN or switch over to a differnt proxy
I se
Let me try
OMG! You were right! Thank you so much for solving this…. I was going crazy
Well to be fair
It’s dropped down to 60 already!
This question pops up about twice a day
No way.
Any other tunneling/reverse proxy stuff that’s recommended? I personally do love cloudflare
tailscale with nginx proxy manager for instance
or just keep uploading these internally 😛
I imagine you don't make 100 of these per week
lol not at all
Anyways, thank you very much for your time and help. I really appreciate it
This thread has been closed. To re-open, use the button below.