Immich app freezing after setting albums to be backed up
Hey guys, currently, I am setting up Immich on my TrueNAS Scale server. On my devices, the synchronisation works perfectly fine, but it does not on neither my mother's nor my father's phone. Shortly after choosing the album, the Immich iOS App freezes and I was not able to reproduce the issue on my devices, whereas on my father's and mother's phone, the issue persists. Same Immich App version (1.123.0), my Immich install on my server is older (1.119.1) since there is no newer version available yet.
What can I do to resolve the issue? Any help would be much appreciated! Will follow up with the logs!
7 Replies
:wave: Hey @leklaiberle,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.I tried:
- reinstalling the iOS App
- restarting iOS
- updating the Immich server install (no update available)
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Hardware and Software:
Client side: iPhone 15 Pro Max / iPhone 13, both running 1.123.0
Server side:
CPU: Core i7 920
Memory: 24 GB
GPU: GTX 550 Ti
Boot devices: 2x 250 GB SSDs in a RAID-1
Drive pool (including the Immich install as well as the location for saved pictures): 6x 500 GB HDDs in a RAID-Z2
Running TrueNAS SCALE 24.04 and as an App Immich 1.119.1
The app is still indexing/hashing the photos, see the spinning icon at the bottom navigation bar
Let it sit on the main page a bit
Yeah but it stops spinning and the app stops responding
Neither the top nor the bottom spinning icon keep spinning
You can try by first disable the auto backup on foreground and back ground. With the amount of asset you have on iCloud, I think it will take a while