UnidentifiedImageError: cannot identify image file
how to fix this? haven't been able to fix this for a months

21 Replies
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command, and re-open it later if needed.docker compose

immich version v1.123.0
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tried also clearing model-cache
still doesn't work
is your machine-learning container running on a different machine
on the same
its in docker compose with server itself
but i fixed it just by changing model...
you have the same issue ?

how ?
yes
in immich settings
ok thanks
this one

CLIP
can i reuse the previous modele after ?
You can try, but it might be erroring due to container resources in the first place
ok
i think i get the error because the image was corrupted so i removed and redownload it
how many time should take to download ViT-H-14-378-quickgelu__dfn5b with a 8mb/s ? ( question can seem strange but beacuse there is no log of percentage of download i needed to know when there is somthing wrong)
It's a couple of GB so it might be a while
a few hour u guess TT
nice

i get the same issue for some file and i think there are corupted because when i upload new files it get registred normally in smart search
is there a way to get the name of the file ?
Okay so for original problem i just changed clip model and it worked, closing post