I
Immich5mo ago
天使

UnidentifiedImageError: cannot identify image file

how to fix this? haven't been able to fix this for a months
No description
21 Replies
Immich
Immich5mo ago
:wave: Hey @天使, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
天使
天使OP5mo ago
docker compose
No description
天使
天使OP5mo ago
immich version v1.123.0
Immich
Immich5mo ago
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
天使
天使OP5mo ago
tried also clearing model-cache still doesn't work
Alex Tran
Alex Tran5mo ago
is your machine-learning container running on a different machine
天使
天使OP5mo ago
on the same its in docker compose with server itself but i fixed it just by changing model...
herobrine4770
herobrine47705mo ago
you have the same issue ?
No description
herobrine4770
herobrine47705mo ago
how ?
天使
天使OP5mo ago
yes in immich settings
herobrine4770
herobrine47705mo ago
ok thanks
天使
天使OP5mo ago
this one
No description
天使
天使OP5mo ago
CLIP
herobrine4770
herobrine47705mo ago
can i reuse the previous modele after ?
Mraedis
Mraedis5mo ago
You can try, but it might be erroring due to container resources in the first place
herobrine4770
herobrine47705mo ago
ok i think i get the error because the image was corrupted so i removed and redownload it how many time should take to download ViT-H-14-378-quickgelu__dfn5b with a 8mb/s ? ( question can seem strange but beacuse there is no log of percentage of download i needed to know when there is somthing wrong)
Mraedis
Mraedis5mo ago
It's a couple of GB so it might be a while
herobrine4770
herobrine47705mo ago
a few hour u guess TT
herobrine4770
herobrine47705mo ago
nice
No description
herobrine4770
herobrine47705mo ago
i get the same issue for some file and i think there are corupted because when i upload new files it get registred normally in smart search is there a way to get the name of the file ?
天使
天使OP4mo ago
Okay so for original problem i just changed clip model and it worked, closing post

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