11 Replies
:wave: Hey @BraumeisterBob,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.I am using a zpool and a dataset. But they are mounted.
If I reinstall immich without restoring a backup it works. But not with the instructions for restoring the data: https://immich.app/docs/administration/backup-and-restore/#manual-backup-and-restore
Can I get a
tree -L 2 of your upload locationsure
I don't see anything in your upload so are you sure that's mounted right?
I just have a backup of the database 😅
It's supposed to contain about 5 folders
The database is only metadata
Do you still have the old install somewhere? If not I'm afraid it's all gone
No, I haven't, but that's not that bad. I've tried out a few self-hosting solutions over the last few days and wanted to see if I could get access to all my data again with the backups that I currently have configured before I actively use it. And it turns out I didn't pay attention to a few things with the backups 😄
OK so you'll need a db backup and the uploads
But the good news is in the most recent versions db backups are insid of the upload location
So if you have that folder you're good to go
Okay I only read the backup option, saw that it was active and thought that was fine.
https://immich.app/docs/administration/backup-and-restore
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