Large files cannot be backed up/uploaded
Hello,
I have Immich running as Docker (ghcr.io/immich-app/immich-server:release) and when I want to backup videos that are larger than 2GB (?), the upload hangs at 51% and doesn't go any further.
It doesn't matter whether I'm on the mobile network or at home on the WLAN.
The instance runs on a server with Proxmox at home and the problem only occurs with large files.
By the way, the latest version is installed on the server and also the latest iOS version of Immich.
Is the problem known or can you set the maximum file size or timeouts etc. somewhere?
Thank you for your help.
7 Replies
:wave: Hey @NoFloXx,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Hello, are you connecting with local IP, port 2283?
No, I connect via Nginx reverse proxy.
I set up a subdomain there that connects to the local IP with 2283. This all works perfectly. Videos and images are also all synchronized.
Problems only arise when the videos exceed around 2 GB.
This sounds like it could be a reverse proxy issue. Here's a link to the relevant documentation page: https://immich.app/docs/administration/reverse-proxy
And how and where can I adjust that?
Immich runs on a normal Debian VM without NGINX Reverse Proxy!
You said above you are using nginx, now you say you're not?
The NGINX is on a VPS that has a tunnel to my Promox home, otherwise I cannot access the service because of fiber optics and no public IPv4.
Therefore, I then created a subdomain for Immich that points to the local IP on my Proxmox, where Immich runs on port 2283.
But I managed it, added this to the subdomain under 'Advanced' in NGINX and now the upload works: