jpg and mov files combining

Evening all. I have a situation where I imported all my files from google takeout. Once imported I can see separate unrelated files named IMG_2403.jpg and IMG_2403.mov are combining in the web interface into one item which looks like a live photo. But as stated they arn't realted and I would like to have them as seperate files. Is there a way to undo this or do I need to re upload all my photos?
4 Replies
Immich
Immich4mo ago
:wave: Hey @cndnlink2020, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
cndnlink2020
cndnlink2020OP4mo ago
After looking in github, it may be related to this issue. https://github.com/immich-app/immich/issues/14107, though my files are unrelated just happen to share same name over time.
bo0tzz
bo0tzz4mo ago
Did you use immich-go? I think I've seen reports of it causing this
cndnlink2020
cndnlink2020OP4mo ago
I did. Makes sense. I’ll set up a fresh instance with the original files and external library to see if this fixes it and report a big to Immich go. Thanks

Did you find this page helpful?