Immich•12mo ago

Upgrade Server on Ubuntu 24.04.1

I tried following the directions I found here
https://immich.app/docs/install/docker-compose/#step-4---upgrading
and my server is still unusable as of the most recent update. I would appreciate assistance troubleshooting, as I was having fun using Immich up until now.

Immich•1/9/25, 12:13 AM

:wave: Hey @Dan,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•1/9/25, 12:13 AM

Checklist

I have...

:blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
:blue_square: read applicable release notes.
:blue_square: reviewed the FAQs for known issues.
:blue_square: reviewed Github for known issues.
:blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
:blue_square: uploaded the relevant information (see below).
:blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

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DanOP•1/9/25, 12:18 AM

docker compose pull && docker compose up -d
unable to get image 'ghcr.io/immich-app/immich-machine-learning:release': permission denied while trying to connect to the Docker daemon socket at unix:///var/run/docker.sock: Get "http://%2Fvar%2Frun%2Fdocker.sock/v1.47/images/ghcr.io/immich-app/immich-machine-learning:release/json": dial unix /var/run/docker.sock: connect: permission denied

DanOP•1/9/25, 12:18 AM

that's the command I bashed in, and the readout I got in response

DanOP•1/9/25, 12:37 AM

i'm very new to this, so I'm not sure what I'm supposed to do

DanOP•1/9/25, 12:37 AM

I see the list of 1-7, and #1 is to confirm I'm on the latest version, which I know I'm not

DanOP•1/9/25, 12:38 AM

everything was working fine until I got a notification that there was a new version, and then everything just basically crashed

Alex Tran•1/9/25, 12:43 AM

Can you run “docker —version”

Alex Tran•1/9/25, 12:44 AM

I think you Docker engine is not running

Alex Tran•1/9/25, 12:44 AM

You can run “sudo systemctl start docker”

DanOP•1/9/25, 12:45 AM

Docker version 27.4.1, build b9d17ea

Alex Tran•1/9/25, 12:47 AM

I think you need to do these steps so you can run docker command without sudo https://docs.docker.com/engine/install/linux-postinstall/

Docker Documentation

Post-installation steps

Find the recommended Docker Engine post-installation steps for Linux users, including how to run Docker as a non-root user and more.

Zeus•1/9/25, 12:48 AM

most people use docker with sudo, did you try that..?

ZZeus most people use docker with sudo, did you try that..?

DanOP•1/9/25, 12:49 AM

you mean, did I run this command?

DanOP•1/9/25, 12:49 AM

sudo systemctl start docker

DanOP•1/9/25, 12:49 AM

I did that

Zeus•1/9/25, 12:50 AM

sudo docker compose pull && sudo docker compose upsudo docker compose pull && sudo docker compose up

AAlex Tran I think you need to do these steps so you can run docker command without sudo ht...

DanOP•1/9/25, 12:50 AM

I ran steps 1-4 from there

ZZeus `sudo docker compose pull && sudo docker compose up`

DanOP•1/9/25, 12:51 AM

I tried running this, but it says no configuration file provided. Is there somewhere I need to open the terminal from in order to properly execute this command?

Zeus•1/9/25, 12:51 AM

uh, you need to be in the folder that contains the docker-compose.yml file

ZZeus `sudo docker compose pull && sudo docker compose up`

DanOP•1/9/25, 12:55 AM

I executed this command, and it seems to have stalled out

Zeus•1/9/25, 12:55 AM

sudo docker compose pull && sudo docker compose up -dsudo docker compose pull && sudo docker compose up -d

Zeus•1/9/25, 12:56 AM

missing -d, my bad

Zeus•1/9/25, 12:56 AM

this is all from our docs

ZZeus this is all from our docs

DanOP•1/9/25, 12:57 AM

I'm not just new to running immich on my home server - I'm also really new to all of this, so I appreciate your help

DanOP•1/9/25, 12:57 AM

I ran that command - what's the next step?

Zeus•1/9/25, 12:57 AM

uh, it should be done ?

DanOP•1/9/25, 12:57 AM

I should be able to open immich again?

Zeus•1/9/25, 12:59 AM

please post a lot more details, logs from all the containers, what steps you have tried, etc

DanOP•1/9/25, 1:02 AM

this is what I got when I typed in the command you suggested

DanOP•1/9/25, 1:02 AM

sudo docker compose pull && sudo docker compose up -d

DanOP•1/9/25, 1:02 AM

[+] Pulling 4/4

immich-server Pulled 0.3s

database Pulled 0.1s

immich-machine-learning Pulled 0.4s

redis Pulled 0.1s
[+] Running 4/0

Container immich_postgres Runni... 0.0s

Container immich_machine_learning Running 0.0s

Container immich_redis Running 0.0s

Container immich_server Running 0.0s

DanOP•1/9/25, 1:04 AM

$ docker ps
CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES
e5ca0905190f ghcr.io/immich-app/immich-machine-learning:release "tini -- ./start.sh" 11 minutes ago Up 11 minutes (healthy) immich_machine_learning
59a7cb7d8cfd ghcr.io/immich-app/immich-server:release "tini -- /bin/bash s…" 11 minutes ago Up 11 minutes (healthy) 0.0.0.0:2283->2283/tcp, :::2283->2283/tcp immich_server
ec0393e8f838 redis:6.2-alpine "docker-entrypoint.s…" 3 days ago Up 31 hours (healthy) 6379/tcp immich_redis
efe6ad3466dc tensorchord/pgvecto-rs:pg14-v0.2.0 "docker-entrypoint.s…" 3 days ago Up 31 hours (healthy) 5432/tcp immich_postgres

DanOP•1/9/25, 1:05 AM

let me know what else you need to see

Zeus•1/9/25, 1:07 AM

docker compose logs

docker compose logs

DanOP•1/9/25, 1:10 AM

permission denied while trying to connect to the Docker daemon socket at unix:///var/run/docker.sock: Get "http://%2Fvar%2Frun%2Fdocker.sock/v1.47/containers/json?all=1&filters=%7B%22label%22%3A%7B%22com.docker.compose.config-hash%22%3Atrue%2C%22com.docker.compose.oneoff%3DFalse%22%3Atrue%2C%22com.docker.compose.project%3Dimmich%22%3Atrue%7D%7D": dial unix /var/run/docker.sock: connect: permission denied

DanOP•1/9/25, 1:13 AM

seems like I might be doing something wrong

Zeus•1/9/25, 1:14 AM

Here is a good article about sudo and root permissions: https://servicenow.iu.edu/kb?id=kb_article_view&sysparm_article=KB0022817
you should expect to have to run most docker commands, and other major comands, as sudo on linux. since you are not running as the root user/admin

About Unix sudo and su commands - IUKB

The Unix commands sudo and su allow access to other commands as a different user.

DanOP•1/9/25, 1:19 AM

gotcha. I added sudo to the command, and got a huge readout

DanOP•1/9/25, 1:19 AM

do you want me to paste the whole thing here?

DanOP•1/9/25, 1:20 AM

message.txt524.05KB

Zeus•1/9/25, 1:23 AM

Please run curl http://localhost:2283curl http://localhost:2283

DanOP•1/9/25, 1:36 AM

I got a failed to connect message

DanOP•1/9/25, 1:39 AM

curl: (56) Recv failure: Connection reset by peer

DanOP•1/9/25, 1:41 AM

I also got a different error message when I replaced the "localhost" with the IP address of the server

DanOP•1/9/25, 1:43 AM

curl: (28) Failed to connect

DanOP•1/9/25, 7:26 PM

I'm still stuck trying to get the server to work again. Any assistance would be appreciated. I am also happy to go through and read whatever I need to - I guess I'm just trying to get this thing diagnosed

DanOP•1/9/25, 7:26 PM

it was working just fine until yesterday, when I got a message saying there was a new version of the software available

Alex Tran•1/9/25, 7:28 PM

alright, let start

Alex Tran•1/9/25, 7:28 PM

from the command line, can you run docker compose down && docker compose pull && docker compose updocker compose down && docker compose pull && docker compose up

Upgrade Server on Ubuntu 24.04.1

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