Unable to access Immich after update.
Setup
Synology NAS
Portainer
Issue
After updating Immich to the latest version, I can no longer access it via the URL http://192.168.1.66:3001/ and it just says 'this site can't be reached'.
The containers are running fine on Portainer and all say 'Healthy' so I'm unsure why it's not working as expected.
Docker Compose
Attached
Env
UPLOAD_LOCATION=/volume2/photos/
DB_DATA_LOCATION=/volume1/docker/immich/database/
IMMICH_VERSION=release
DB_PASSWORD=postgres
DB_USERNAME=postgres
DB_DATABASE_NAME=immich
DEBUG=true
Logs
immich_postgres>Logs
PostgreSQL Database directory appears to contain a database; Skipping initialization
2024-12-31 14:02:16.552 GMT [1] LOG: redirecting log output to logging collector process
2024-12-31 14:02:16.552 GMT [1] HINT: Future log output will appear in directory "log".
3 Replies
:wave: Hey @samrbriggs,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJAChecklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like
fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.GitHub
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High performance self-hosted photo and video management solution. - Issues · immich-app/immich
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Please make sure you have read and followed the release notes: https://github.com/immich-app/immich/discussions?discussions_q=label%3Achangelog%3Abreaking-change+sort%3Adate_created