I
Immich•4mo ago
nitro

External share URL isnt working

So this is what it looks like when the URL loads, but if you try to actually open the video, it just shows gray https://i.imgur.com/ttJY6Zr.png
Imgur
No description
36 Replies
Immich
Immich•4mo ago
:wave: Hey @nitro, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Immich
Immich•4mo ago
Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
GitHub
immich-app immich · Discussions
Explore the GitHub Discussions forum for immich-app immich. Discuss code, ask questions & collaborate with the developer community.
GitHub
Issues · immich-app/immich
High performance self-hosted photo and video management solution. - Issues · immich-app/immich
Zeus
Zeus•4mo ago
Hi, the codec is probably not supported by your browser and/or your reverse proxy has an issue, if you are using one
nitro
nitroOP•4mo ago
I am not using one anymore, I got off CF tunnels
Zeus
Zeus•4mo ago
what is the URL you are connecting to immich with?
nitro
nitroOP•4mo ago
So it works internally, but when I share it it doesnt work Share url should be https://img.nitros.casa/share/Xw5s5_8p4Tb66LtPuKQYtCW4GfbcVW6F_C0JBjWRVHd9viHok9xgnrhDtnLDg4aWi48
Zeus
Zeus•4mo ago
ok so you are definitely using a proxy of some kind because you are using SSL
nitro
nitroOP•4mo ago
im using NPM...
Zeus
Zeus•4mo ago
Ah, Nginx PROXY Manager 😉
nitro
nitroOP•4mo ago
it works fine with photos :think:
Zeus
Zeus•4mo ago
haha can you test local connection on port 2283 to start?
nitro
nitroOP•4mo ago
I changed the port to 80 but yes it works
Zeus
Zeus•4mo ago
try setting these, in NPM, I am not sure which ones need to be set https://immich.app/docs/administration/reverse-proxy/
nitro
nitroOP•4mo ago
errrr im not using nginx though
Zeus
Zeus•4mo ago
NGINX Proxy Manager? 😉
nitro
nitroOP•4mo ago
yes but not the web server.
Zeus
Zeus•4mo ago
the extra settings go under the advanced tab or smthg
nitro
nitroOP•4mo ago
oh
Zeus
Zeus•4mo ago
I think you can start with the client_max_body and headers sections websockets should be set by the checkbox
nitro
nitroOP•4mo ago
I enabled websockets, didnt fix it. I tried all the other options as well
Zeus
Zeus•4mo ago
you said you can play it locally on port 80? that is not the port I would expct
nitro
nitroOP•4mo ago
derp 1s
nitro
nitroOP•4mo ago
the forward port in NPM is set to 3000 though for some reason..i remember i had to mess with a ton of stuff in here one night and not sure why i ended up on 3000 there. I think the issue was that im a dumbass or somethin, changed the NPM port to 80, boom https://img.nitros.casa/share/Xw5s5_8p4Tb66LtPuKQYtCW4GfbcVW6F_C0JBjWRVHd9viHok9xgnrhDtnLDg4aWi48/photos/c0491e04-46d2-4fab-a4da-d565cd476e4e enjoy ear rape thanks lol
Zeus
Zeus•4mo ago
Im shocked it even loaded cache i guess
nitro
nitroOP•4mo ago
i have no idea Is there a way to get a direct link to the vid so embed works?
Zeus
Zeus•4mo ago
Idk if we support embedding. I dont think so
nitro
nitroOP•4mo ago
sadge
Zeus
Zeus•4mo ago
FYI I would not usr 80 for immich 80 should be NPM HTTP redirect
nitro
nitroOP•4mo ago
What issues could that cause..? I just didnt think it was convenient/looked as nice having to enter a port
Tempest
Tempest•4mo ago
Exactly that. You'll have services fighting over port 80. If the redirect is working as it should, you won't need to specify a port regardless
nitro
nitroOP•4mo ago
I only have one service for that VM, I have a vm for each service using a combo of CF DNS and NPM for the routing stuff
Mraedis
Mraedis•4mo ago
Just have everything come in at 80 for NPM and let NPM do the redirecting https://immich.example.com -> NPM -> http://immich.internal.ip:2283 It's quite literally what the proxy part of the proxy manager is for
bo0tzz
bo0tzz•4mo ago
Right click the vid and copy url should work I think

Did you find this page helpful?