Feedback on best practises to create a contact page
Hey guys! I am just looking for some tips, one of the requierments to get approved for shopify listing is to have easy access for merchants to contact you for support.
I was thinking of creating a contact form in the app. I am wondering if anyone here built a contact form with node mailer or anything similar? I have seen a lot of apps use live chat, is that better than a contact form?
2 Replies
Theres no "right" way, just whichever route you'd prefer. Some may just supply an email address, e.g. support@myapp.com, some may use a service like Intercom and implement live chat functionality.
I am thinking just providing simple an email address, without a form or live chat, may not be the best way to provide support.
I am leaning more towards a contact page for now atleast