Unable to start Immich
Everything was working well and set up nicely.
Looks like the server restarted due to possibly running out of disk space?, but I've cleared the space now and Immich won't start.
18 Replies
:wave: Hey @LeftEmptyOnPurpose,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJAChecklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like
fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
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The logs are getting cutoff, need the tail end of them
They're there, discord just won't show it because the file is too big
The database is having trouble because of a pgvecto.rs IPC error
Yep, large file. I just dumped the whole lot in there
TIL 😬
Can you post the logs of the postgres container?
They're probably in a file inside of
./postgresIs this the right one? (sorry not too great with Docker in Windows)
The actual pgvecto.rs error isn't showing, but the logs around there suggest filesystem corruption
I'd recommend restoring a backup
Which filesystem? The container/database location or the external library?
The database
Not sure if there will be a backup, but is there a way to start it with a new blank DB?
Check your upload location, there should be some backups in there if you had the db backups enabled in the app.
Yep, looks like there are some there
What path do I restore to?
Thanks, I get as far as being able to enter the docker shell (docker exec -it immich_postgres bash) but then none of the commands after that work
As mentioned, not too familiar with Docker on Windows so perhaps I am not actually entering the containers shell?
Ok, got it in the end... Had to mount the folder containing the sql backup in the compose yml as -
//e/immich-app/:/dump-sql
Then I was able to follow the instructions in the doc to restore and it seems to be loading now