immich cli import with creating new album, "Failed to get all albums" error
On the last step of importing photos I receive from time to time that error: message: 'Failed to get all albums', error: 'Internal Server Error', statusCode: 500
immich-server docker logs:
[Nest] 7 - 01/16/2025, 3:11:31 PM WARN [Microservices:MetadataService] Asset aafada7a-26a9-4b07-b369-0d0f8246cbb4 has no time zone information
[Nest] 17 - 01/16/2025, 3:11:39 PM ERROR [Api:ErrorInterceptor~yyln7381] Unknown error: Error: timeout exceeded when trying to connect
Error: timeout exceeded when trying to connect
at Timeout._onTimeout (/usr/src/app/node_modules/pg-pool/index.js:205:27)
at listOnTimeout (node:internal/timers:594:17)
at process.processTimers (node:internal/timers:529:7)
[Nest] 17 - 01/16/2025, 3:11:40 PM ERROR [Api:GlobalExceptionFilter~396udj3v] Unknown error: Error: timeout exceeded when trying to connect
Error: timeout exceeded when trying to connect
at Timeout._onTimeout (/usr/src/app/node_modules/pg-pool/index.js:205:27)
at listOnTimeout (node:internal/timers:594:17)
at process.processTimers (node:internal/timers:529:7)
[Nest] 7 - 01/16/2025, 3:11:54 PM LOG [Microservices:PersonService] Detected 1 new faces in asset 1ba4e842-ba5e-4bef-b42a-1b0e2306bbb8
I've checked the DB - no corruptions there
docker-compose file doesn't have any resource limitations applied
immich is installed on Synology ds920+ (Intel Celeron J4125) with memory upgraded to 20 gb
it doesn't happen all the time, only when smart search and face-related jobs are active ( CPU is about 99% )
I understand that it's probably because of resource usage saturation, but I'm afraid with increasing amount of albums I might start receiving that error even when no jobs are running.
And thank you so much for such a great product, I plan to retire Synology Photo and use Immich instead
3 Replies
:wave: Hey @Asperson,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJAChecklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like
fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.GitHub
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High performance self-hosted photo and video management solution. - Issues · immich-app/immich
Your server is simply overloaded