Login with GitHub accounts getting issue with dashboard!
Please help, our production is stucked! We also tried to contact support, but no any positive response.
猫I have been having this problem, but the response I get is always to switch browsers to clear cache, but it doesn't really work. I haven't been able to log in to dashbaord normally for 3 days.
TWe've been investigating this for several days this week, it's been very tricky to track down.
Do these conditions apply to your accounts by chance?
Can happen when:
Do these conditions apply to your accounts by chance?
Can happen when:
- Person A signs up with email + password using foo@example.com
- Person A signs up with github using bar@example.com
- Person A decides to change their github email to use foo@example.com and signs in again.
猫If so, is there any way to change the Github binding to another email address to solve this 409 problem?
Bsupabase team = s**t
they not even care of users project production
they not even care of users project production
Bwith this type of cheap experience how we can even think about buy Premium plan
even because of this type of experience, I have ordered my whole tech team to surrender all paid plans and start working on migration to self-hosting or other platforms
even because of this type of experience, I have ordered my whole tech team to surrender all paid plans and start working on migration to self-hosting or other platforms
BYou guys will pay for production issue losses?
BEven support not apologize for this s**t and worst experience... not even try to offer credits or something
Btotally unprofessional behaviour
THey all many apologies on this one. I missed this notification, and should have followed up.
For context, two issues have presented here that we've been investigating last week:
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@Bhautik Bavadiya did you submit a support ticket? I can have a look through it and see if there's anything I can help with
For context, two issues have presented here that we've been investigating last week:
- a transient issue with the dashboard and api that we still have not managed to identify. The issues come and resolve themselves without time for debugging in the middle.
- This Github signup issue I described above (person signs up using email / password, then signs up with a different email, then changes the Github email). Our workarounds for this one are
A. Ask the user to change their github email to a different one
B. Delete their github account and ask them to sign back in.
—
@Bhautik Bavadiya did you submit a support ticket? I can have a look through it and see if there's anything I can help with
BYou saying this solution, but what about support team? They wasted my 1 week when we was in production.
We are tech company, and support team asking us to try with diff broweser and login logout etc... are you guys kidding? tech company guys didnt tried it before wasting our time in support ticket.
atleast you guys have to help asap within hour if user is in production.
We are tech company, and support team asking us to try with diff broweser and login logout etc... are you guys kidding? tech company guys didnt tried it before wasting our time in support ticket.
atleast you guys have to help asap within hour if user is in production.
BNo even given any compassion for this behaviour and production issue.
Bit is not our fault, so why are facing this stuff!!!
Bsee no one have time to reply
B
