Immich stopped working
I was using Immich on Synology NAS fine and then i decided to upload some old photos. Since then Immich has just stopped working. Even when the containers are green on Synology container manager i can't access the web portal. It keeps giving me a 500 error
19 Replies
:wave: Hey @arjspy0490,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJAChecklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like
fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
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Issues · immich-app/immich
High performance self-hosted photo and video management solution. - Issues · immich-app/immich
Error: 500 ()
Stacktrace
Error: Error: 500
at Object.ht [as ok] (http://192.168.254.130:2283/_app/immutable/chunks/fetch-client.DqMPutSq.js:1:7918)
at async Promise.all (index 0)
at async n (http://192.168.254.130:2283/_app/immutable/chunks/server-config.store.CnGRsRVX.js:1:530)
at async o (http://192.168.254.130:2283
NAS DSM overall has become too slow since i uploaded the latest files. Is it because the processing of files is too much for the NAS hardware?
I've tried delete and rebuild.. removed healthcheck from database, in the yml file
can you provide your compose and env file?
added
can you share a screenshot of your
resource monitor ?specifically these views
you only have 1gb of memory in your nas. That is your issue
what model are you running?
synology ds223j
ah. well the j models don't support docker as it is
how much memory is needed for smooth operation?
the docs say 4-6gb
https://immich.app/docs/install/requirements
thanks for responding. atleast now i know the NAS is the issue
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