Immich does not start
Every time i start immich I get two errors:
1) This error shows when i type <My_ip>:2283
Stacktrace
Error: Error: 500
at Object.ht [as ok] (http://192.168.1.24:2283/_app/immutable/chunks/fetch-client.DqMPutSq.js:1:7918)
at async Promise.all (index 0)
at async n (http://192.168.1.24:2283/_app/immutable/chunks/server-config.store.DAlzas_b.js:1:530)
at async o (http://192.168.1.24:2283/_app/immutable/chunks/server.CXi7bJPg.js:1:224)
2) This error shows when I press one of links in the error 1
Stacktrace
Error: Error: 500
at Object.ht [as ok] (http://192.168.1.24:2283/_app/immutable/chunks/fetch-client.DqMPutSq.js:1:7918)
at async Promise.all (index 0)
at async n (http://192.168.1.24:2283/_app/immutable/chunks/server-config.store.DAlzas_b.js:1:530)
at async o (http://192.168.1.24:2283/_app/immutable/chunks/server.CXi7bJPg.js:1:224)
at async ra (http://192.168.1.24:2283/_app/immutable/nodes/0.CQfA_aVm.js:1:2484)
at async Wt (http://192.168.1.24:2283/_app/immutable/chunks/entry.DfW-rBAy.js:1:17711)
Logs: https://pastebin.com/APwXsdK3
psw: immich
fdisk -l : http://pastebin.com/EnC1cAzB
psw: immich
I am using casaos on Ubuntu 22.04 and i tried both the casaos container (v 1.123) and the big bear os container (v.1.124.2) and it always gives this error.
Please help
8 Replies
:wave: Hey @keytigrillo,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJAChecklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like
fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.GitHub
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Please post the info requested by the bot
1) Your docker-compose.yml and .env files.
I don't know how to get the .env of the casaos version of immich
Big-Bear-OS .yml
https://github.com/bigbeartechworld/big-bear-video-assets/blob/main/how-to-install-immich-on-dockge/docker-compose.yml
2) Logs from all the containers and their status (see above).
Logs: https://pastebin.com/APwXsdK3
psw: immich
3) All the troubleshooting steps you've tried so far.
Reinstall immich and then change from the default version present in casaos to the version made by Big-Bear-OS
4) Any recent changes you've made to Immich or your system.
Nothing, i installed Immich, uploaded some photos and then when i rebooted my system it gave the error
5) Details about your system (both software/OS and hardware).
I am using casaos on Ubuntu 22.04 and i tried both the casaos container (v 1.123) and the big bear os container (v.1.124.2) and it always gives this error.
RAM: 8GB
SSD: 256 GB
I don't know the others so this is the result of the command lspci:
https://pastebin.com/A54Yavnx
psw: immich
6) Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
fdisk -l : http://pastebin.com/EnC1cAzB
psw: immich
The version of the Immich server, mobile app, and other relevant pieces.
immich server: 1.124.2
7) Any other information that you think might be relevant.
QueryFailedError: could not open file "base/16384/1259": Permission deniedThere's something wrong with the filesystem permissions on your postgres data folder
and you know how I can fix this error?
By fixing the filesystem perms
And ideally figuring out why they broke