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Immich4mo ago
ThowZzy

Some pictures not uploading automatically

Hello, immich works very well for me, but one issue I have currently is that I notice that very few live photos only gets the video part uploaded automatically without the attached real photo. This make me trust less my automatic backup solution because i need to manually check if all my photos got uploaded. Any clue on why ?
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7 Replies
Immich
Immich4mo ago
:wave: Hey @ThowZzy, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Immich
Immich4mo ago
Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
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Issues · immich-app/immich
High performance self-hosted photo and video management solution. - Issues · immich-app/immich
Alex Tran
Alex Tran4mo ago
Can you try reinstall the app?
dotfortun3
dotfortun34mo ago
I also am having this issue. It's mostly affecting videos for me. If I uninstall/reinstall the app will it lose which photos have been uploaded already?
Alex Tran
Alex Tran4mo ago
If I uninstall/reinstall the app will it lose which photos have been uploaded already?
No, it will not I've ran into this issue before. I think it is a bug from the Photos app that they changes the file content after post processing
dotfortun3
dotfortun34mo ago
That looks like it worked... It detected 154 new items to upload. I will let it finish and verify, but I think that is the fix. Is there any way in the app to only view the stuff that has not been uploaded?
ThowZzy
ThowZzyOP4mo ago
reinstalling only fix by reuploading everything tho I guess nevermind, i just read the question above Would be nice then if this "scanning" could happen automatically then to prevent lost data, if people are also experiencing this without even knowing ?

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