External Lib issue

Immich latest (installed last night) on Ubuntu Server using the install script on an N150 Mini PC. Want to point it to my Synology NAS. Already mounted it, you can check the images ive attached. yml, env, fdisk, df -h, and logs are here: https://we.tl/t-vRFtLOHTrb It says paths validated but no images show up even after hitting scan manually.
immich help
5 files sent via WeTransfer, the simplest way to send your files around the world
No description
No description
18 Replies
Immich
Immich4mo ago
:wave: Hey @bitcreate, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Immich
Immich4mo ago
Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
GitHub
immich-app immich · Discussions
Explore the GitHub Discussions forum for immich-app immich. Discuss code, ask questions & collaborate with the developer community.
GitHub
Issues · immich-app/immich
High performance self-hosted photo and video management solution. - Issues · immich-app/immich
Immich
Immich4mo ago
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Zeus
Zeus4mo ago
You can’t use // like that You need to mount the volume in the OS then use the folder path on the left
bitcreate
bitcreateOP4mo ago
its not already mounted? or mounted incorrectly?
Zeus
Zeus4mo ago
Your compose says //nameofnas
bitcreate
bitcreateOP4mo ago
this is the df -h
No description
Zeus
Zeus4mo ago
Ok so use /mnt/…
bitcreate
bitcreateOP4mo ago
i had just done that before i got the message but still nothing
No description
bitcreate
bitcreateOP4mo ago
also confrmed that docker can see the path using "docker exec -it immich_server bash"
bitcreate
bitcreateOP4mo ago
No description
Zeus
Zeus4mo ago
I mean are there any files in that folder in docker ..? Seeing the path doesn’t mean anything because docker will always mount something to it Can you also show the files in the host at /mnt/sarvnas/…
Alex Tran
Alex Tran4mo ago
did you bring the container down then up again?
bitcreate
bitcreateOP4mo ago
did a new install of ubuntu server and docker and now im getting this
No description
Zeus
Zeus4mo ago
Please show the files as existing inside the container to confirm the bind mount is correct
bitcreate
bitcreateOP4mo ago
No description
Zeus
Zeus4mo ago
1) I don’t see any actual photos there, 2) need to see it from inside the container
bitcreate
bitcreateOP3mo ago
i think it wasnt showing up in docker even with the yml file configured. The way I fixed it by installing Portainer and adding a volume in the GUI and adding that to my Immich using the same usr/src/app/external/sambit Some kind of permissions issue that i'm too much of a newbie to diagnose

Did you find this page helpful?