I
Immich•4mo ago
Iarle Mozaga

Immich dont upload some videos from android.

Here is the log from the android app, just 3 videos dont upload, even if I try to upload from web it appears an error, the video its not corrupted and I can play normally. Its in .mp4
30 Replies
Immich
Immich•4mo ago
:wave: Hey @Iarle Mozaga, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Immich
Immich•4mo ago
Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
GitHub
immich-app immich · Discussions
Explore the GitHub Discussions forum for immich-app immich. Discuss code, ask questions & collaborate with the developer community.
GitHub
Issues · immich-app/immich
High performance self-hosted photo and video management solution. - Issues · immich-app/immich
Mraedis
Mraedis•4mo ago
Using a proxy perhaps?
Iarle Mozaga
Iarle MozagaOP•4mo ago
I'm using Nginx Proxy manager, I dont have limitation in upload, I also have running other services and I already tried uploading files with 10GB or more
Mraedis
Mraedis•4mo ago
Alright, could still be corrupt somewhere the usual players don't care about it 😛 but I'm afraid I am not knowledgable enough to dig deeper here
Zeus
Zeus•4mo ago
Please test connecting to local ip, port 2283
Iarle Mozaga
Iarle MozagaOP•4mo ago
The file its not corrupted
Zeus
Zeus•4mo ago
Videos not uploading is almost always a proxy issue
Iarle Mozaga
Iarle MozagaOP•4mo ago
I'll try it in a moment using ip Using ip worked, so maybe I'll add some client body size in the advanced config in nginx proxy manager same as I use with nextcloud and I'll be back to say if worked
Mraedis
Mraedis•4mo ago
might be timeout too, just FYI btw when you say "I dont have limitation in upload" do you mean you have it set to 0 or you didn't set any limit at all 😛 because there will be a default limit
Iarle Mozaga
Iarle MozagaOP•4mo ago
sure hehe I tried adding in the advanced tab client_max_body_size 50000M; proxy_set_header Host $http_host; proxy_set_header X-Real-IP $remote_addr; proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for; proxy_set_header X-Forwarded-Proto $scheme; proxy_read_timeout 600s; proxy_send_timeout 600s; send_timeout 600s; but still cant upload
Iarle Mozaga
Iarle MozagaOP•4mo ago
No description
Mraedis
Mraedis•4mo ago
You shouldn't need any of the set header directives, are you caching things?
Iarle Mozaga
Iarle MozagaOP•4mo ago
I just copied from another place, I tried also with only client_max_body_size 50000M; and proxy_max_temp_file_size 16384m; but didnt work
Mraedis
Mraedis•4mo ago
Yes but are you caching things?
No description
Mraedis
Mraedis•4mo ago
For reference this is my proxy config 😛 (I don't have huge videos)
No description
Iarle Mozaga
Iarle MozagaOP•4mo ago
My proxy config its exatcly like yours , I'll change the advanced
Mraedis
Mraedis•4mo ago
and not using cloudflare are you? before we try to dive too deep 😂
Iarle Mozaga
Iarle MozagaOP•4mo ago
I am
Mraedis
Mraedis•4mo ago
Well that makes things simple Cloudflare has a 100MB upload limit
Iarle Mozaga
Iarle MozagaOP•4mo ago
Only in immich? because I have a nextcloud server and I upload huge files over there
Mraedis
Mraedis•4mo ago
nextcloud has chunking implemented, immich doesn't (yet) bit weird to be using CF for a local connection though 😛
Iarle Mozaga
Iarle MozagaOP•4mo ago
also my account isnt free in cloudflare, I'll try to disable the cloudlfare proxy but this will let my ip visible I'm using VPS not local machine
Mraedis
Mraedis•4mo ago
aw shucks But like everyone says here, if you're using CF for privacy's sake, remember that they can read all your data
Iarle Mozaga
Iarle MozagaOP•4mo ago
My domain is from cloudflare hehe, the proxy is good because people cant find tracing the domain to reach the ip Is there someone trying to improve that or still need people to do it? ;/
Mraedis
Mraedis•4mo ago
It's high on the list of things, but not at the top 🙂
Iarle Mozaga
Iarle MozagaOP•4mo ago
Which domain manager people recommend beyond cloudflare for safety?
Mraedis
Mraedis•4mo ago
I don't think you should rely on the domain manager for safety
Iarle Mozaga
Iarle MozagaOP•4mo ago
But I need domain to dont expose ip :/
Mraedis
Mraedis•4mo ago
Why hiding your IP is not security :p

Did you find this page helpful?