Immich Setup Lost after Update.
Hello, I am facing an issue. I just changed my docker compose file to use cuda ML container image. When I reran Immich, all of its data was gone. I was greeted by the admin registration page. I had edited the media path so I can still access them on my hardrive, I also have the database backup. Since these things are still here, I think the original config file must not have changed too. How can I restore the Immich to its previous state but with cuda ML image? BTW I deleted the old images by using "docker images prune".
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:wave: Hey @Harshit,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJAChecklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
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Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like
fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
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Please post the rest of the requested info
No troubleshooting steps tried so far.
I had recently switched the ML image to cuda thats when this issue happened.
My System:
Immich Version:
What sort of disk and filesystem is
D:/?HDD drive with NTFS file system.
NTFS is not a supported file system. And while it may work for a bit it will eventually have issues
See: https://immich.app/docs/install/requirements/#special-requirements-for-windows-users
Odds are it was never actually being stored yet, and then something (could be just a reboot or such, idk) resulted in the docker temporary storage being wiped
I have been using Immich for about 6 months, I never faced this type of issue even once despite tinkering with things. It happened only after I changed my image from normal to cuda for ML. Is there no way I can restore the old database and config file? also where is the config file (If saved automatically by immich) located?
There is no config file, everything is saved in the database which was clearly removed (hence the reset). There should be a
backups folder inside UPLOAD_LOCATION which you can use to restore the databaseThankYou for your help! It works flawlessly now.
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