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:wave: Hey @Nexsus,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Wherever you tell them to be
If you have the compose envs like this:
THen they will probably be at
/data/compose/somenumber/libraryhmmm yup i found them at
how can i move them to a different location
in fact i want to ditch portainer
so how do i backup and migrate to a plain install
All you need is a database dump and the library folder
the library folders has tons of subfolders
im not understanding what i need to do
sorry if im missing something obvious but can you tell me how to backup?
ive understood what to backup
The link has a command for a database backup:
docker exec -t immich_postgres pg_dumpall --clean --if-exists --username=postgres | gzip > "/path/to/backup/dump.sql.gz"
Execute that, do not upload any new images or make any changes
Then mv the entire /data/compose/2/library folder to where you want it to be (or just leave it right there if that's OK with you)and point the new immich install to it in the .env file?
Make a new immich instance with the correct location for UPLOAD_LOCATION (wherever the library folder is), default is
./library which obviously means "current directory/library"
But these steps above are in the link
docker compose pull -> get the latest images
docker compose create -> create containers but don't start
docker start immich_postgres -> for database restore with the zip you just madethanks for your patience i think i got it
Actually
You can leave everything where it is and just do
UPLOAD_LOCATION=/data/compose/2/library
DB_DATA_LOCATION=/data/compose/2/postgres
if yuo don't mind the folder names of coursek thanks
i just wanted to ditch portainer so this works for me
Just make sure portainer doesn't wipe it all when uninstalling, I'm pretty sure it doesn't do that but beware of any popups
k
it worked flawlessly
thanks a lot
🫡
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