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Immich•4w ago
karmacop81

Unraid, failed hard disk, immich install reset..

Hi All I had a disk failure in my unraid server a few days back, no problem I thought, the parity drive seemed to take care of everything. Anyway, went to login to my immich instance a day or two later and discovered it was showing me the new install screen. I've checked the disks and my immich data paths all seem to exists and i can view photos that way. Im a little stumped as to why the immich instance has been affected by the disk failure and also how best to restore. I have database backups, so i can restore from those, but i dont want to just blindly import that in before i've checked everything else. Any ideas ?
12 Replies
Immich
Immich•4w ago
:wave: Hey @karmacop81, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
karmacop81
karmacop81OP•4w ago
Additional information: the drive failure happened due to the power supply failing. I attempted to re-install the faulty disk as I thought the issue may have been caused by a dodgy cable when i installed the new power supply as the disk was relatively new. This didnt work, so i have removed tha disk and am still running with the drive emulated in unraid.
karmacop81
karmacop81OP•4w ago
Mraedis
Mraedis•4w ago
Did you compose down/up after this?
karmacop81
karmacop81OP•4w ago
Yeah, tbh I did a few bits of messing about before I realised immich wasnt working so I don't really have a proper timeline of everything 😩
Mraedis
Mraedis•4w ago
the database is in a docker volume called pgdata for you if this has been reset then I'm afraid there's nothing much you can do to save it, but there should be daily database dumps in UPLOAD_LOCATION/backups You could use the last working one there to restore the DB
karmacop81
karmacop81OP•4w ago
Yeah i have all of that, i just wanted to check beforehand incase there might be an easier option.. im just confused as to how the volume would have gone.. oh well
Mraedis
Mraedis•4w ago
that's a question for docker šŸ‘€ you could track it down in the volumes section and see if the data is inside?
karmacop81
karmacop81OP•4w ago
yeah cant see it, oh well, restore it is! well ive just restored the database and it all looks ok so far! 😌
Mraedis
Mraedis•4w ago
Depending on the date of the backup, you might have some assets that were uploaded but are now untracked
karmacop81
karmacop81OP•4w ago
yeah thats fine i can deal with that what i cant deal with is my wife loosing her s&*t if any of the old photos arent accessible 🤣 šŸ˜„

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