Server container stop during backup "Error: EINVAL: invalid argument, open 'upload/backups/..."
Immich version 1.120.1 on windows running with docker desktop.
I restored a fresh backup after changing my machine. I'm sure this backup was fine. The database checksums were and are fine.
I used the restore procedure that I have used many other times described on the site and I had no errors of any kind.
The server was working normally after that.
However this morning I found the immich-server container turned off, probably it shut down during the nightly automatic backup.
There is no backup file from tonight in the /library/backups folder
This is the server container log (attached)
14 Replies
:wave: Hey @Protenix,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs
docs
- Container Status: docker ps -a
docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l
and df -h
).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close
command, and re-open it later if needed.My docker-compose and .env
From the logs it seems the files you restored might not have permissions to be read?
But the server works, how is it possible? If it can't read any files, it shouldn't be able to read the thumbnails either to generate the main web page with my gallery...
Also why does it try to open "upload/backups/..."? That path does not even exists, there is not a backups folder in the upload folder
Same with "upload/thumbs/..."
It should definitely exist, that's the issue
Were these folders not in your backup?
The file system was unchanged as it was in an external disk and it always looked like this:

Inside the upload folder:

The first screenshot is upload, the second is upload/upload just fyi
Nope, the first screenshot is library/, the second is library/upload
Yes but the folder you specify in UPLOAD_LOCATION, in your case it's called library, maps to /usr/src/app/upload
So when it refers to upload/thumbs in the container logs, it means library/thumbs
Oh ok
So what/how should I check about permissions? 🤔
What OS is this @Protenix ? 👀
Windows 10 🤔