Mobile app performance issues question
I recently switched from Google Photos to Immich and am having a great time! I brought over my archive from Google Photos, which in Immich takes up about 250 GB of space.
I have some performance issues with the Android app though that are somewhat annoying. Whenever I open the app I get a little spinny wheel down by the "photos" tab for > 20 seconds when on my local network and > 60 seconds when on 4G, and performance is pretty bad until that's done. Any new photos I've taken also aren't visible in the app until this has completed.
This is kind of a showstopper for me, if I'm talking with some friends and want to pull up a photo from a few months ago to show them, needing to wait 60 seconds for the app to become usable is an issue.
I wanted to ask if this performance is known/expected, if it would be useful for me to file issues on GitHub, or if there's any way I could help out by sharing data/logs/traces/etc from my Immich app?
Thanks for the great work on Immich!
11 Replies
:wave: Hey @Claire,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:How many device albums and remote albums do you have? And how many assets do you own? The performance issues, especially when the assets are synced is currently known and work is being done in order to address them.
I have 154 remote albums, 23359 photos, and 1639 videos
I'm not sure what device albums are
The ones you have on your device
All the albums I see in the "albums" tab in the immich app were created on the server, and almost none of the photos in them are downloaded on my phone.
By device albums, I meant the albums you have on your phone. You can find them in your mobile gallery or in the immich app -> Library - On this device group
Ah, I see. Under "On this device" I see "Folders" and "Partners". "Partners" is empty. "Folders" has this structure:
upload
/upload
/3796bb72-...
/00 (89 folders)
/01 (77 folders)
/02 (81 folders)
(This continues through to folder "ff")
You can tap the On this device group, it should display you a list of albums
Oh! Haha whoops I misinterpreted the UI
There's one album named "camera" with 956 items
Right! Thank you! 😄 Hopefully, You should see improvements in the upcoming months.
Looking forward to it! And thanks for the awesome project!