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Immich3w ago
Maru

Immich backup of user-generated photos without access to Immich server

Hey all, my RAID array recently went into degraded mode, and despite it being RAID5 and having a redundancy of 1, some of the files are still corrupted, and my Synology can no longer setup a NFS share, which my Raspi4 hosting Immich was hooking on to. I'm backuping all my files via FTP, and I now need to get all my Immich user-generated photos. I don't care about any other stuff that can later be regenerated, as long as I can reupload these files once I set a new Immich server, I'm all fine. Should I, in this case, be all safe by just copying the UPLOAD_LOCATION/upload dir and then drag n drop the files to the web interface? Thanks
5 Replies
Immich
Immich3w ago
:wave: Hey @Maru, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
bo0tzz
bo0tzz3w ago
Back up the whole UPLOAD_LOCATION dir, that should also include postgres dumps under backups/ Then restore that into your new installation
Maru
MaruOP3w ago
(if you're manually disabling reply pings, don't! I forget things easily <3. otherwise, if auto, then dw) An issue I forgot to mention, the synology freezes pretty quickly after I start copying files over, so I want to minimize the amount of files I'm copying over, so I'm allowing myself to let go all other stuff in the upload dir besides user-gen content. I know this is an xy problem, but I literally do not want to bother trying to fix this infernal POS nas, I've given up with it. It's a decade plus old, takes an ungodly amount of time to do anything on the web UI, and tbh I don't think I'll be able to find much by googling "my DSM5.2 Synology is going slow" also, ty for the reply, sorry for the long response time on my end
bo0tzz
bo0tzz3w ago
Then copy upload, library, and the most recent dump from backups/

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