Immich behaves as on first time startup
Hey guys, I have been using Immich to backup my photos since january and I had no problems with it at all. Im running my Immich on external SSD on windows pc with Docker & I use it to do monthly backups. Between those backups, the SSD is disconnected from my PC and stored away so Immich or docker is not running. Today, when i plugged my SSD in and started docker, Immich behaved as if it was never started before - it wanted me to create new account and setup database. After doing that, Immich says that my SSD is empty and there are no photos accesible in Immuch, but the photos are physically still there when viewing in windows explorer. Im not a pro but it seems like there is some problem with database. In docker, 2 new strange containers appeared that i have never seen before. Can someone give me some advice please?
7 Replies
:wave: Hey @Minnimous,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
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Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Here are requested files and logs. As for troubleshooting, tried to restart docker, computer, unplug SSD. I did not feel brave enough to do any more advanced modifications to files on my own. No recent changes to my system, when i was running Immich for the last time, it was working perfectly and today it is not working at all. My system specs are on the screenshot. My SSD used for storage is Samsung T5 500GB using NTFS file system. Im running Immich server v1.129.0.
If any more information is needed, i will gladly add it. Thank you
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Your database is not mounted properly, or has reset
Best make a docker volume for a fresh database and restore the latest database dump in UPLOAD_LOCATION/backups
https://immich.app/docs/install/requirements/#special-requirements-for-windows-users
FYI @Minnimous postgres on NTFS, like you're doing here, WILL fail eventually which is why we have the special requirement. 🙂