Vivek - Hi - I opened a case (Case No 00391976)...

Hi - I opened a case (Case No 00391976) where I am unable to activate a deactivated user using ThoughtSpot end-point (api/rest/2.0/users/activate). I have provided the required payload (user_identifier, auth_token and password) but getting error: "debug": "["Illegal base64 character 26"]". I have used the token available in the deactivated user response. Can you please look into this. @bill_da_golfer @Andres CalderonBD

bill_da_golfer•4/14/25, 8:30 PM

Note that I've also been able to replicate this issue internally. IMO either there is an issue with the APIs or the docs are wrong.

shikharTS•4/15/25, 5:43 AM

Messaged the relevant team member, they should be able to check and get back

Swarnika•4/15/25, 5:54 AM

Please allow me some time. Taking a look at it.

Swarnika•4/15/25, 11:02 AM

@Vivek Need your cluster configuration like which setup are you using okta/saml/local?

Swarnika•4/15/25, 11:02 AM

@shikharTS should we ask this from IAM team?

VivekOP•4/15/25, 3:35 PM

@Swarnika Our cluster is configured using 'local' authentication.

shikharTS•4/15/25, 8:36 PM

Based on the info in the internal thread, in the auth_token being provided as part of the API, we have and additional here, which is failing the API. Can you remove this and try it?

shikharTS•4/15/25, 8:36 PM

Should work after that

VivekOP•4/15/25, 9:28 PM

Thanks a lot @shikharTS. It worked after removing the "&tref=".