Failed to get asset info (500)

TrueNas Scale Dragonfish 24.04 App Version: 1.119.1 Chart Version: 4.0.23 I get the following error when trying to open some pictures: Failed to get asset info (500) Stacktrace Error: Error: 500 at Object.he [as ok] (http://192.168.1.253:30041/_app/immutable/chunks/fetch-client.Dt8dFg_1.js:1:2872) at async zt (http://192.168.1.253:30041/_app/immutable/nodes/17.Bv5NHODR.js:1:2353) at async Ue (http://192.168.1.253:30041/_app/immutable/chunks/entry.Cv4Sd8Jo.js:1:15711) Cant really figure out if I did something wrong with my setup. Can't update as it hasnt been updated on the TrueNas Community train. Any ideas as to what I might need to do? Log files attached.
9 Replies
Immich
Immich2w ago
:wave: Hey @Quantum Echo, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
bo0tzz
bo0tzz2w ago
You're running a pretty old version
Quantum Echo
Quantum EchoOP2w ago
yeah the train hasnt been updated, so it doesnt show any updates on my end
Daniel
Daniel2w ago
You need to migrate to the truenas docker app
Quantum Echo
Quantum EchoOP2w ago
will try to then, is there a guide on how to? havent installed docker on truenas manually, only used community apps
Daniel
Daniel2w ago
There isn't, since it's not officially supported by us nor an Immich-specific issue You could ask in #truenas though
Quantum Echo
Quantum EchoOP2w ago
k thx for the help
Immich
Immich2w ago
This thread has been closed. To re-open, use the button below.
Quantum Echo
Quantum EchoOP2w ago
upgrading to a new Train of Truenas and then using the newer immich version fixed my issue, thx

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