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After initial problems with the installation, I deleted the docker installation including the created folder and recreated everything. Now my immich installation is running.
I have now successfully added external libraries.
After adding these libraries, I am now scanning the contents and the tasks are now running in the background.
On the start page I now see a few images, but a lot of icons with “Error loading image” (see attached screenshot). When I click on these icons, I either don't see any images or videos, or some of them display the message “No video with supported format and MIME type found”. I have also now discovered some videos that display the message “Error loading image” in the thumbnail view and when I move the mouse pointer over this thumbnail view, the video is played in the thumbnail view and when I open it, it is also played.
Do I have to give immich some time until it has read in the 57000 photos and 2370 videos (so far at least), or do I have to worry that something is wrong here?
here is the docker-compose: https://pastebin.com/v1zVSUYg
here is the stack.env: https://pastebin.com/F5CJ5Y19
here is the output of the command: docker logs immich_server --tail 100: https://pastebin.com/LjyL4shq
here is the output of the command: docker logs immich_redis --tail 100: https://pastebin.com/dBHyjCdu
here is the output of the command: docker logs immich_machine_learning --tail 100: https://pastebin.com/RL7bbzh9
here is the output of the command: docker logs immich_postgres: https://pastebin.com/AmE4KAYq
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3 Replies
:wave: Hey @DisIratisNatus,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.quick question of understanding:
how does the situation of the external libraries and the storage location (which i have specified with :ro) of immich behave? i.e. with regard to my configuration.
does it copy all the photos and videos from the external libraries to the specified path: UPLOAD_LOCATION=/srv/dev-disk-by-uuid-1157d268-3074-4683-80d4-dad13fe963cf/main-folder3/immich/
that means i will have all the pictures on my system twice, but in separate folders? Once in the external libraries and once again in the folder to which immich copies (not moves!?) all these files.
These errors will persist until the thumbnails have been generated
Your assets will remain in your library, immich will generate thumbnails and transcodes and place them in the relevant folders. So no you won't have everything twice, but there is some overhead here.