Immich crashes constantly

Hello there!

I have been getting to work with immich for a couple of days now. When it works it works great! But occasionally immich website stops responding and I need to wait a while and then everything works again. I think the problem could be something with either my compose file, file locations or transcoding.

General Info

Intel NUC8i5BEK
Intel(R) Core(TM) i5-8259U CPU @ 2.30GHz
CoffeeLake-U GT3e [Iris Plus Graphics 655]
2x 8GiB SODIMM DDR4
Ubuntu 22.04.1, kernel 6.8.0-57-generic

Storage:

Main drive: Samsung SSD 970 EVO 500GB
QNAP DAS (USB-C): RAID1 2x Seagate IronWolf 4TB

Docker setup

My immich database is stored on my NVMe drive:

~/Docker/immich$ ls -al
total 20
drwxr-xr-x  3 planet           planet 4096 apr 19 23:04 .
drwxr-xr-x 13 root             root   4096 apr  9 01:33 ..
drwx------ 21 systemd-coredump root   4096 apr 19 11:44 database
-rw-rw-r--  1 planet           planet 3294 apr 15 15:06 docker-compose.yml
-rw-r--r--  1 planet           planet  993 apr  9 01:10 .env

~/Docker/immich$ ls -al
total 20
drwxr-xr-x  3 planet           planet 4096 apr 19 23:04 .
drwxr-xr-x 13 root             root   4096 apr  9 01:33 ..
drwx------ 21 systemd-coredump root   4096 apr 19 11:44 database
-rw-rw-r--  1 planet           planet 3294 apr 15 15:06 docker-compose.yml
-rw-r--r--  1 planet           planet  993 apr  9 01:10 .env

My immich library is stored on the RAID1 drive.

~/externalRAID/Immich$ ls -l
total 24
drwxr-xr-x 2 root root 4096 apr 19 02:00 backups
drwxr-xr-x 3 root root 4096 apr 15 20:31 encoded-video
drwxr-xr-x 3 root root 4096 apr 15 20:29 library
drwxr-xr-x 2 root root 4096 apr 15 15:08 profile
drwxr-xr-x 3 root root 4096 apr 15 20:29 thumbs
drwxr-xr-x 3 root root 4096 apr 15 20:29 upload

~/externalRAID/Immich$ ls -l
total 24
drwxr-xr-x 2 root root 4096 apr 19 02:00 backups
drwxr-xr-x 3 root root 4096 apr 15 20:31 encoded-video
drwxr-xr-x 3 root root 4096 apr 15 20:29 library
drwxr-xr-x 2 root root 4096 apr 15 15:08 profile
drwxr-xr-x 3 root root 4096 apr 15 20:29 thumbs
drwxr-xr-x 3 root root 4096 apr 15 20:29 upload

I'm seeing that quite some errors pop up when I try to trascode:

[Nest] 7  - 04/19/2025, 10:56:17 PM   ERROR [Microservices:{"id":"f2b5c3ab-1d45-4283-bb04-10b69164b247"}] Unable to run job handler (videoConversion/video-conversion): Error: ffprobe exited with code 1
ffprobe version 7.0.2-Jellyfin Copyright (c) 2007-2024 the FFmpeg developers
  built with gcc 12 (Debian 12.2.0-14)

[Nest] 7  - 04/19/2025, 10:56:17 PM   ERROR [Microservices:{"id":"f2b5c3ab-1d45-4283-bb04-10b69164b247"}] Unable to run job handler (videoConversion/video-conversion): Error: ffprobe exited with code 1
ffprobe version 7.0.2-Jellyfin Copyright (c) 2007-2024 the FFmpeg developers
  built with gcc 12 (Debian 12.2.0-14)

Does anyone have a clue what could be causing this ? And should these transcode errors cause these unresponsiveness of the website ?

Thank you.
ps: i purchased server license.

immich-env.txt964B

immich-server-logs.txt54.64KB

immich-docker-compose.txt3.22KB

Immich•12mo ago•

104 replies

Wasbeer

Immich crashes constantly

General Info

Intel NUC8i5BEK
Intel(R) Core(TM) i5-8259U CPU @ 2.30GHz
CoffeeLake-U GT3e [Iris Plus Graphics 655]
2x 8GiB SODIMM DDR4
Ubuntu 22.04.1, kernel 6.8.0-57-generic

Storage:

Main drive: Samsung SSD 970 EVO 500GB
QNAP DAS (USB-C): RAID1 2x Seagate IronWolf 4TB

Docker setup

My immich database is stored on my NVMe drive:

~/Docker/immich$ ls -al
total 20
drwxr-xr-x  3 planet           planet 4096 apr 19 23:04 .
drwxr-xr-x 13 root             root   4096 apr  9 01:33 ..
drwx------ 21 systemd-coredump root   4096 apr 19 11:44 database
-rw-rw-r--  1 planet           planet 3294 apr 15 15:06 docker-compose.yml
-rw-r--r--  1 planet           planet  993 apr  9 01:10 .env

~/Docker/immich$ ls -al
total 20
drwxr-xr-x  3 planet           planet 4096 apr 19 23:04 .
drwxr-xr-x 13 root             root   4096 apr  9 01:33 ..
drwx------ 21 systemd-coredump root   4096 apr 19 11:44 database
-rw-rw-r--  1 planet           planet 3294 apr 15 15:06 docker-compose.yml
-rw-r--r--  1 planet           planet  993 apr  9 01:10 .env

My immich library is stored on the RAID1 drive.

~/externalRAID/Immich$ ls -l
total 24
drwxr-xr-x 2 root root 4096 apr 19 02:00 backups
drwxr-xr-x 3 root root 4096 apr 15 20:31 encoded-video
drwxr-xr-x 3 root root 4096 apr 15 20:29 library
drwxr-xr-x 2 root root 4096 apr 15 15:08 profile
drwxr-xr-x 3 root root 4096 apr 15 20:29 thumbs
drwxr-xr-x 3 root root 4096 apr 15 20:29 upload

~/externalRAID/Immich$ ls -l
total 24
drwxr-xr-x 2 root root 4096 apr 19 02:00 backups
drwxr-xr-x 3 root root 4096 apr 15 20:31 encoded-video
drwxr-xr-x 3 root root 4096 apr 15 20:29 library
drwxr-xr-x 2 root root 4096 apr 15 15:08 profile
drwxr-xr-x 3 root root 4096 apr 15 20:29 thumbs
drwxr-xr-x 3 root root 4096 apr 15 20:29 upload

I'm seeing that quite some errors pop up when I try to trascode:

[Nest] 7  - 04/19/2025, 10:56:17 PM   ERROR [Microservices:{"id":"f2b5c3ab-1d45-4283-bb04-10b69164b247"}] Unable to run job handler (videoConversion/video-conversion): Error: ffprobe exited with code 1
ffprobe version 7.0.2-Jellyfin Copyright (c) 2007-2024 the FFmpeg developers
  built with gcc 12 (Debian 12.2.0-14)

[Nest] 7  - 04/19/2025, 10:56:17 PM   ERROR [Microservices:{"id":"f2b5c3ab-1d45-4283-bb04-10b69164b247"}] Unable to run job handler (videoConversion/video-conversion): Error: ffprobe exited with code 1
ffprobe version 7.0.2-Jellyfin Copyright (c) 2007-2024 the FFmpeg developers
  built with gcc 12 (Debian 12.2.0-14)

Does anyone have a clue what could be causing this ? And should these transcode errors cause these unresponsiveness of the website ?

Thank you.
ps: i purchased server license.

immich-env.txt964B

immich-server-logs.txt54.64KB

immich-docker-compose.txt3.22KB

Immich crashes constantly

General Info

Storage:

Docker setup

Immich crashes constantly

General Info

Storage:

Docker setup

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