Immich iOS app - broken images/videos randomly appear?
currently iOS 1.132.0 and server 1.132.1
So I've been having this problem with the app, since I've installed (so not new with this version). There seems to be two types of broken images:
1. One type occurs when I have the Immich app running in background for a period of time. When I bring it up, there will be several broken thumbnails (and corresponding image/video). If I close the app and reopen it, it goes back to normal. But it does that every time after the app is opened for a while.
2. There is some permanently broken images / videos in the app that show up and remain even when reopening the app. Please see attached screenshot. In web UI, that same image is just fine, but it won't open if I open it on the app, for some reasons. :/
Thanks
4 Replies
:wave: Hey @Bru,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
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- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
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Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
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3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
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Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
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Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
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The second issue is a known one and something that has to do with the caching we have in the mobile app. Can you show an example of the first one?