Set up "new" account, but it's limited to user access instead of admin.
I tried NetBird years ago, but it didn't work out. Recently I was reminded of its existence when I got an email saying my account was being deleted for lack of activity ("okay with me" I thought). But subsequently my self-hosted WireGuard VPN had some issues and I decided I'd give NetBird another try.
I created a new account using (apparently) my same email address. When I logged in, the dashboard only showed the Peers tab with the "Install Netbird" option. When I logged in from my phone, the Peers tab now shows my phone, my phone from my last attempt at using NetBird, and my router from my last attempt (the latter two are not connected of course).
Is there any way to regain my admin access to my account/network? Or more throughly have my account deleted so I can start fresh?
9 Replies
Actually, I just tried to go delete my account and when I go to my profile page, there isn't even a "Settings" option and these little modals just keep popping up over and over.
Manually typing https://app.netbird.io/settings just shows this. I guess maybe not being able to get to Settings is a bigger issue than not being able to admin the network 😛
Settings - NetBird Dashboard
NetBird combines a configuration-free peer-to-peer private network and a centralized access control system in a single open-source platform
I assume you are using the netbird service, and not self-hosting.
If thats the case, then you might have to contact their support. The way it works is the first person to sign up with @yourdomain.com becomes the admin, and then if a different email is used to sign up after the fact, but the same @yourdomain.com, then they get registered as a User.
I am using the netbird service.
I signed up both times as [email protected], but maybe in the background that's still user #2 since I registered again.
I couldn't find any support info before, but managed to find it just now. Thanks for the response!
Yeah, im wondering if something on their end screwed up, still flagging the entire account as "already has an owner"
That seems likely. Like when they "deleted" my account for inactivity it left the Team or whatever behind and I've been readded to it but as a user.
I emailed support to see if I can get admin again, or if the account can be throughly purged.
Recently went through this - although in my case the admin was created from a different email. Their team was happy enough to let me know what email was the admin. I created that email again temporarily as it was an ex-employee and gave myself owner rights.
While this was happening, they were also happy to explore doing some DNS verification if the email thing had not worked out.
Well, I'm glad there might be another option since I used the same email both times. Thanks for the additional info. I'll report back when support replies.
Alright, well NetBird support was able to see that I had initially logged in "using Google" the first time, and so even though the email address was the same because the login method was different it created two different accounts.
As you surmised, @jeevis , the first account was Owner and the second was just a User. I was able to log back into the first account, transfer ownership to the second account, and then delete the first account.
So it looks like I'm good to go now. Thanks again for the additional info.
im glad its working ^_^