Camera roll wont upload ios
Hey, im using immich on a synogy nas. Ive set up the account and signed in on my phone. Theres over 1000 photos on my camera roll but immich says theres only 313??
Ive tried to manually upload the rest as they show in the app but failures keep happening. Ive attached the logs from my phone if that helps. Looking forward to a response, thanks
Looking at the logs on my phone there seems to be some serious issues happening. But theres too many to just paste the errors into discord, let me know what i should do!
11 Replies
:wave: Hey @Sativo,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Please let me know which logs youd want to see, thanks!
What are you using as the immich url? Also, please provide information requested by the bot
Local ip on default port
these are my logs from the containers
Could you upload readable logs and not HTML?
Please open a dedicated thread, thanks!
Yes thank you
thats the main server logs, let me know if you need others
Thanks in advance 🙏
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