Shopify Sync Often Fails
Dear Gadget Support Team,
We are seeing many failed Shopify syncs recently.
In the shopifySync model, we found one of these errors in the errorDetails field:
- GGT_SHOPIFY_REQUEST_ERROR: Unable to list transactions for shop [storeName].myshopify.com ([shopId])
- GGT_SHOPIFY_REQUEST_ERROR: Unable to get app installation for [storeName].myshopify.com ([shopId])
But when we check the sync logs, we do not see these errors there. For example, for connectionSyncId = "85995", the error is in the shopifySync data, but not in the logs. This makes it hard for us to understand what is going wrong.
If we try the sync again a few times, it finishes successfully. So we don’t think this is an authentication problem. But we are not sure what the real issue is.
Here is a list of the syncs where sync failed yesterday:
recordId: 85784
recordId: 85812
recordId: 85823
recordId: 85829
recordId: 85864
recordId: 85833
recordId: 85873
recordId: 85881
recordId: 85844
recordId: 85851
recordId: 85874
recordId: 85883
recordId: 85880
recordId: 85902
recordId: 85917
recordId: 85914
recordId: 85908
recordId: 85913
recordId: 85933
recordId: 85916
recordId: 85906
recordId: 85950
recordId: 85934
recordId: 85959
recordId: 85954
recordId: 85936
recordId: 85951
recordId: 85918
recordId: 85937
recordId: 85949
recordId: 85955
Could you please help us find out what is causing this?
Thank you very much.
We are seeing many failed Shopify syncs recently.
In the shopifySync model, we found one of these errors in the errorDetails field:
- GGT_SHOPIFY_REQUEST_ERROR: Unable to list transactions for shop [storeName].myshopify.com ([shopId])
- GGT_SHOPIFY_REQUEST_ERROR: Unable to get app installation for [storeName].myshopify.com ([shopId])
But when we check the sync logs, we do not see these errors there. For example, for connectionSyncId = "85995", the error is in the shopifySync data, but not in the logs. This makes it hard for us to understand what is going wrong.
If we try the sync again a few times, it finishes successfully. So we don’t think this is an authentication problem. But we are not sure what the real issue is.
Here is a list of the syncs where sync failed yesterday:
recordId: 85784
recordId: 85812
recordId: 85823
recordId: 85829
recordId: 85864
recordId: 85833
recordId: 85873
recordId: 85881
recordId: 85844
recordId: 85851
recordId: 85874
recordId: 85883
recordId: 85880
recordId: 85902
recordId: 85917
recordId: 85914
recordId: 85908
recordId: 85913
recordId: 85933
recordId: 85916
recordId: 85906
recordId: 85950
recordId: 85934
recordId: 85959
recordId: 85954
recordId: 85936
recordId: 85951
recordId: 85918
recordId: 85937
recordId: 85949
recordId: 85955
Could you please help us find out what is causing this?
Thank you very much.
