Immich has reset back to fresh install
Hello to the most dedicated people here in the community! I would like to ask for your help. After installing Immich, i have successfully connected my devices (android phone) and sync my photos an videos, it is working great for some time. After some time it seems like my home server has restarted for some reason and now i can't access my immich account, and it seems like it has forgotten me. I have checked my ssd and the uploaded files are still there. Can you help me on this?
6 Replies
:wave: Hey @Chan,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.@Chan this means the container started without your db data location mounted
Is it on a USB or network drive? Post your env please.
It is in a SSD drive, installed inside the pc
/media is a weird please to mount a local drive 🤔
could you attach postgres and server logs?
Also /etc/fstab could be useful
media is just hotswap stuff
i.e. after a reboot docker started faster than your drive was mounted
just compose down and up again to "fix it"
then ideally mount your drive in /etc/fstab like NoMachine is suggesting
Thanks for your replies, I'm new to self hosting and don't know how to mount my drive to etc/fstab but will research on this as it makes learning fun!, your pointers will really help! @Mraedis @NoMachine
Thanks @Mraedis @NoMachine i finally fixed my issues with your guidance! Thanks a lot!