Corrupted metadata of images
When I upload from mobile (maybe web too - haven't tested) the photos that have been saved (from messaging apps, online, etc, sometimes even screenshots) will get a new random date after upload (I have to manually re adjust everything based on the local version). This does not seem to happen with the photos taken on the phone itself. Started happening a few weeks / months ago.
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:wave: Hey @swanux,
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Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Those files don't have a date in the EXIF metadata
That may be. But previously this wasn't an issue. The way how the local photos app can determine the date (probably fallback to file metadata) immich could do the same?
Also, for some reason, instead of importing them with a default date, it always gives them a random date, usually more recent than the real date.
This way I have to manually upload one by one, find the images that has been scattered, and readjust the date. I'd say it's a rather serious issue.