I
Immich•4mo ago
nick

albums not visible (android app) (fresh install)

Just set up the server on a Raspberry Pi 5. I set up and logged in using the web app, then installed the Android APK. I've installed the APK 1.134 on a Redmi 13 Pro+ (Zircon) running Android 15, HyperOS 2.0.3. All albums on the device aren't visible in the backup album selection menu. Only 7 out of 17 are visible, and within those, only 5-6 pictures are displayed. While exploring the advanced settings menu, I found the 'Use alternate device album sync filter' option. After toggling it, all the albums on the device were detected (according to the logs) but still weren't visible in the menu; it just showed the loading animation. To rule out the possibility of a server issue, I set up the app on a Samsung S20+, which worked fine. All albums were detected and visible in the menu, and the backup also worked. 
2025-05-28 22:25:50.048073 | severe   | ImmichErrorLogger    | PlatformDispatcher - Catch all | Bad state: Unable to fetch properties for path -1366619224. |
#0      AssetPathEntity.obtainPathFromProperties (package:photo_manager/src/types/entity.dart:162)
<asynchronous suspension>
#1      AssetPathEntity.fromId (package:photo_manager/src/types/entity.dart:59)
<asynchronous suspension>
#2      AlbumMediaRepository.getAssetCount (package:immich_mobile/repositories/album_media.repository.dart:41)
<asynchronous suspension>
#3      BackupNotifier._getBackupAlbumsInfo (package:immich_mobile/providers/backup/backup.provider.dart:262)
<asynchronous suspension>
#4      BackupNotifier.getBackupInfo (package:immich_mobile/providers/backup/backup.provider.dart:444)
<asynchronous suspension>

2025-05-28 22:25:49.930748 | info     | BackupNotifier       | Found 17 local albums |
2025-05-28 22:25:48.687387 | info     | AssetNotifier        | Load assets: 186ms |
2025-05-28 22:25:48.686797 | info     | AlbumService         | Found 17 device albums
2025-05-28 22:25:50.048073 | severe   | ImmichErrorLogger    | PlatformDispatcher - Catch all | Bad state: Unable to fetch properties for path -1366619224. |
#0      AssetPathEntity.obtainPathFromProperties (package:photo_manager/src/types/entity.dart:162)
<asynchronous suspension>
#1      AssetPathEntity.fromId (package:photo_manager/src/types/entity.dart:59)
<asynchronous suspension>
#2      AlbumMediaRepository.getAssetCount (package:immich_mobile/repositories/album_media.repository.dart:41)
<asynchronous suspension>
#3      BackupNotifier._getBackupAlbumsInfo (package:immich_mobile/providers/backup/backup.provider.dart:262)
<asynchronous suspension>
#4      BackupNotifier.getBackupInfo (package:immich_mobile/providers/backup/backup.provider.dart:444)
<asynchronous suspension>

2025-05-28 22:25:49.930748 | info     | BackupNotifier       | Found 17 local albums |
2025-05-28 22:25:48.687387 | info     | AssetNotifier        | Load assets: 186ms |
2025-05-28 22:25:48.686797 | info     | AlbumService         | Found 17 device albums
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5 Replies
Immich
Immich•4mo ago
:wave: Hey @nick, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
nick
nickOP•4mo ago
env 
# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=./library

# The location where your database files are stored. Network shares are not supported for the database
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
 TZ=IN

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=lolololl

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich
# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored
UPLOAD_LOCATION=./library

# The location where your database files are stored. Network shares are not supported for the database
DB_DATA_LOCATION=./postgres

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
 TZ=IN

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=lolololl

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

yml.txt

nick
nickOP•4mo ago
Immich
Immich•4mo ago
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Alex Tran
Alex Tran•4mo ago
cc @shenlong-tanwen we should probably try/catch in the backup.provider

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